Night Supervisor

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant leisure destination as a Night Supervisor, where you will lead a passionate team in delivering exceptional guest experiences. This role requires previous hotel reception experience and operational knowledge of Night Audit procedures. You will be the primary contact during night shifts, handling guest interactions and ensuring compliance with health and safety standards. The environment is fast-paced and fun, making it ideal for those who thrive under pressure. Enjoy a range of employee benefits, including discounts and career development opportunities, as you contribute to creating memorable experiences for guests.

Benefits

Online discount portal

Flexible benefits

Life cover

Transportation discounts

On-site gym

Pension plan

Free parking

Employee assistance program

Staff discounts at various venues

Qualifications

• Experience in hotel reception is essential for this role.
• Knowledge of Night Audit procedures and Opera Cloud is required.

Responsibilities

• Lead the night team to ensure exceptional guest experiences.
• Act as Duty Manager and handle guest concerns during shifts.

Skills

Hotel Reception Experience

Night Audit Procedures

Opera Cloud

Effective Communication

Health & Safety Compliance

Team Engagement

Job description

Job Description: Night Supervisor at Resorts World

Resorts World, owned by Genting UK Ltd., is a vibrant leisure destination featuring brands such as Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming arcade, The World Bar, The Sports Bar, and a busy meetings and events business. Located opposite the Resorts World Arena and NEC, it attracts millions annually for concerts, exhibitions, and events. The environment is fun, fast-paced, and lakeside.

As an inclusive employer, we celebrate individuality and value each contribution. We support our employees through guidance, advice, and adjustments for interviews and work.

Role Overview: Night Supervisor

You will lead and inspire a passionate night team to deliver exceptional guest experiences.

Key Responsibilities:

1. Act as Duty Manager and primary contact during the night in the absence of the Night Manager.
2. Handle walk-in guests, resolve guest concerns, and address incidents during shifts.
3. Prepare night audit reports as required.
4. Supervise and lead the hotel team across all departments during night shifts.
5. Support guest arrivals and departures, maintaining high service standards.
6. Ensure health & safety and other company policies are consistently met and understood by the team.

Skills and Experience:

• Previous hotel reception experience is essential.
• Operational knowledge of Night Audit/Hotel Reception procedures and Opera Cloud.
• Effective communication skills, able to work under pressure, and build positive relationships.
• Passionate about team engagement, inspiration, and development.
• Understanding of hotel compliance regarding Health & Safety, Food Hygiene, and Liquor Licensing.
• Enjoy working in a fast-paced environment.
• Flexibility to work weekends, bank holidays, and night shifts.

What is a Genting Employee?

We seek high-caliber, outgoing candidates who share our values and enthusiasm for our brands. We value behavior and attitude as much as skills and experience.

• Enthusiastic about working for Genting and aligned with our values.
• Friendly, helpful, and supportive team player.
• Pride in appearance, reliable, and hardworking.
• Flexible to our 24-hour operation.
• Bring personality and fun to the workplace.

Employee Benefits:

• Online discount portal and flexible benefits (e.g., extra holiday, dental, health plans).
• Life cover, discounts across Resorts World Birmingham, NEC, and wider Genting UK brands.
• On-site gym, transportation discounts, pension, uniform, employee assistance, free parking, and staff discounts at various venues.

We also run engagement events, reward programs, and career development opportunities through our Genting Academy.