Night Porter - 40 hours per week

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Night Porter to join their team in Birmingham. This role involves ensuring guest satisfaction by anticipating needs and maintaining communication across hotel departments. Ideal candidates will have excellent customer service skills and a friendly demeanor, along with the ability to remain calm during challenging situations. With a focus on flexibility and a positive attitude, this position offers a dynamic work environment in the vibrant hospitality sector. Join a team that values hard work and personality, with opportunities for growth and development.

Benefits

Dental Insurance

Health Cash Plan

Life Cover

Discounts across Resorts World Birmingham

On-site Gym Membership

Discounted Travel Passes

Pension Scheme

Uniform Provided

Employee Assistance Programme

Free On-site Parking

Qualifications

• Friendly and welcoming demeanor is essential.
• Ability to remain calm in difficult situations.

Responsibilities

• Ensure guest needs are anticipated and requests followed up.
• Handle guest comments or complaints effectively.
• Perform security checks and floor walks regularly.

Skills

Customer Service Skills

Interpersonal Skills

Calm Under Pressure

Flexibility

Job description

Social network you want to login/join with:

Night Porter - 40 hours per week, Birmingham

Client:

Genting Casinos

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

86c1a83d1fa2

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

We are looking for a hardworking Night Porter to join our team at the Genting Hotel, working 40 hours per week.

Key Responsibilities and duties include:

• Ensure guest needs are anticipated and requests followed up.
• Build rapport with guests to encourage repeat visits.
• Check guests in and out, ensuring invoice accuracy.
• Maintain good communication with all hotel departments.
• Handle, follow up, and communicate guest comments or complaints to management.
• Promote hotel facilities and local attractions.
• Assist guests with requests such as information, bookings, and directions.
• Complete tasks each shift and ensure thorough handovers.
• Address issues arising during the night shift.
• Handle refunds and adjustments paperwork when necessary.
• Take and deliver room service orders to standard.
• Perform security checks and floor walks regularly.

Skills and experience required:

• Friendly and welcoming demeanor.
• High standards of dress and presentation.
• Ability to remain calm in difficult situations.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Flexibility to work weekends, bank holidays, and night shifts.

What is a Genting Employee?

At Genting, we value behaviors and attitudes alongside skills and experience. We seek high-caliber, outgoing candidates who are excited about our brands and want to grow with us in the leisure, casino, and hospitality sectors.

We look for candidates who:

• Are enthusiastic about working for Genting and believe in our values.
• Have a positive, can-do attitude.
• Possess outstanding customer service skills.
• Are friendly, helpful, and supportive to colleagues.
• Take pride in their appearance.
• Are reliable and hardworking.
• Are flexible to fit our 24-hour operation.
• Bring personality and fun to the workplace.

What can we offer:

• Online Discount portal.
• A range of flexible benefits, such as holiday purchase, dental insurance, Health Cash Plan, critical illness cover, and travel insurance.
• Life Cover.
• Discounts across Resorts World Birmingham and NEC Campus.
• Discounts within the wider Genting UK brand.
• On-site gym membership at a discount.
• Discounted bus and rail passes with National Express.
• Pension scheme.
• Uniform provided.
• Employee Assistance Programme.
• Free on-site parking.
• Staff discounts at various Genting venues.

We also host engagement events, reward programs, and career development opportunities through our online portal, Genting Academy.

*Subject to eligibility.