Night Shift - Team Member

EASYHOTEL.COM; Oxford; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Eye Test Voucher

Bike to work

Life Assurance

Staff discount

Pension

Training & development

EAP available

Job summary

easyHotel is recruiting a Night Shift - Team Member for our Oxford hotel on a permanent basis. The role offers a competitive salary of £13.05 per hour and the chance to be part of a growing international hotel group.

Your focus is to ensure guests have a great experience, starting with a friendly welcome, handling queries and maintaining room standards, with responsibilities including guest service, issue resolution and liaising with maintenance and housekeeping.

Qualifications

• Previous hospitality experience required.
• Fluent English required.
• Must hold a valid Right to Work in the UK.

Responsibilities

• Happy with flexible working.
• Support with day to day operations.
• Be the first point of contact for the guest experience.
• Dealing with guest queries and complaints.
• Inspecting rooms and communicating with maintenance or housekeeping about issues.
• Ensure positive guest experiences and aim for 5* reviews.
• Operate the Apaleo hotel booking system effectively.

Skills

Fluent English

Hospitality experience

Job description

Here ateasyHotel,we are now looking to recruit a fantasticNight Shift - Team Member at our Oxfordhotel. Working on a permanent basisyou will receive a competitive salary of£13.05 per hour.

As ourTeam Memberyour goal is to help ensure our customers have a great experience when staying with us.

About easyHotel 

Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep.  That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too.

We keep things simple, so guests can focus on enjoying the destination or getting on with their work.  Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them.

As part of theeasyfamily of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests coming back.

Role & responsibilities:

• Happy with flexible working
• Support with day to day operations
• Be the first point of contact for the guest experience
• Dealing with guest queries and complaints
• Inspecting rooms and communicating to maintenance or housekeeping with any issues
• Ensuring positive guest experiences, resulting in 5* reviews
• Ensuring smooth process through Apaleo (hotel booking system)

Requirements:

• Previous hospitality experience
• Fluent in English
• Must hold a valid Right to Work

Advantageous

• Ability to speak any other language

What’s in it for you ? 

• Competitive salary with bonus
• The opportunity to join an international team, with real potential to grow your career on a global stage
• An entrepreneurial working environment with opportunities to get involved in all areas of the business 
• Eye Test Vouchers 
• Bike to work scheme 
• Life Assurance scheme 
• Staff discount on hotel stay 
• Social event throughout the year to include team engagement day out, summer party, & Christmas event 
• Pension 
• Training and development opportunities
• Employee Assistance Programme available including structured counselling sessions