Night Shift Team Leader – Elevate Customer Experience

Tesco; Greater London; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Holiday allowance

Flexible working

Colleague Card discount

Wellbeing services

Life cover

Pension with employer contributions

Discounts and shares

Cycle-to-work

Uniform provided

Job summary

Tesco in Greater London is seeking a Store Manager to lead a high-performing store team, delivering outstanding customer experiences every day. You will recruit, develop and coach colleagues, drive great product ranges, and ensure the store operates safely, legally and efficiently while maximising sales and profitability.

Tesco offers flexible working, competitive pay and a strong benefits package. You will plan staffing, monitor store change plans, and partner with leaders to serve communities.

Qualifications

• Proven experience leading and developing high-performing teams.
• Clear communication skills, with the ability to share knowledge and collaborate effectively to deliver strong results.
• A welcoming, customer first approach, building strong relationships with colleagues and customers.
• Resilience and sound judgement to make effective decisions that support both customers and colleagues.
• Consistent energy and drive, inspiring confidence and motivating the team to deliver beyond expectations.
• Awareness of competitor activity and the ability to identify new ideas and initiatives to improve the store for customers.

Responsibilities

• Leading the team to deliver a great experience for customers in-store
• Recruiting, training, and developing colleagues to build a capable, high-performing team.
• Coaching the team to be knowledgeable and passionate about products, ensuring great range, quality, and service for customers.
• Lead trade activity, using insight and expertise to grow sales and maximise profit.
• Developing your knowledge to deliver the Store Change Plan, ensuring resources and hours are used where they benefit customers most.
• Identifying and resolving root-cause issues with sustainable, long-term solutions.
• Prioritising colleague safety and ensuring the store always trades legally by coaching the team to use all security and safety tools effectively.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Leadership

Communication

Customer focus

Resilience

Motivation

Competitive awareness

Job description

Tesco in Greater London is seeking a Store Manager to lead a high-performing store team, delivering outstanding customer experiences every day. You will recruit, develop and coach colleagues, drive great product ranges, and ensure the store operates safely, legally and efficiently while maximising sales and profitability.

Tesco offers flexible working, competitive pay and a strong benefits package. You will plan staffing, monitor store change plans, and partner with leaders to serve communities.