Night Shift Team Manager: Lead Customer Experience

Tesco; Coatbridge; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Competitive salary & benefits

Job summary

Tesco in Coatbridge is seeking a Store Manager to lead our store team, drive customer experience, and deliver sales growth. You will recruit, train and develop colleagues, coach performance, ensure compliance and safety, and implement the Store Change Plan with energy and collaboration.

This role offers variety and a path to grow within our community-focused retail network. This position provides structured shifts, opportunities to influence store standards, and a commitment to sustainable

Qualifications

• Proven experience leading and developing high-performing teams.
• Clear communication skills and ability to share knowledge.
• Welcomes a customer-first approach in all interactions.
• Resilience and sound judgement to make effective decisions.
• Energetic, consistent and capable of motivating a team to exceed goals.
• Awareness of competitor activity and ability to drive improvements.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Recruit, train and develop colleagues to build a capable, high-performing team.
• Coach the team to be knowledgeable about products and deliver strong service.
• Lead trade activity to grow sales and maximise profit.
• Develop knowledge to deliver the Store Change Plan and optimise resources.
• Identify and resolve root-cause issues with sustainable solutions.
• Prioritise colleague safety and ensure legal trading by coaching on safety tools.
• Stay curious and seek opportunities to serve customers and communities.
• Maintain strong relationships with colleagues and customers.

Skills

Team leadership

Communication

Decision making

Customer focus

Recruiting & training

Coaching teams

Job description

Tesco in Coatbridge is seeking a Store Manager to lead our store team, drive customer experience, and deliver sales growth. You will recruit, train and develop colleagues, coach performance, ensure compliance and safety, and implement the Store Change Plan with energy and collaboration.

This role offers variety and a path to grow within our community-focused retail network. This position provides structured shifts, opportunities to influence store standards, and a commitment to sustainable