Night Shift Supervisor - Customer Service Lead | Flexible Week Nights

Luxury Leisure; Oldham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Luxury Leisure in the United Kingdom is seeking a Customer Service Assistant / Supervisor to deliver outstanding service across our venues. The role covers welcoming customers, promoting offers, and providing a smooth venue experience, with supervisory duties when required.

Shift pattern is 22:00–08:30, Monday to Sunday, with 3 nights per week. Enhanced rate of £13.25 per hour for supervisory duties, plus an extra £1.50 per hour for hours between 23:00 and 06:00.

Qualifications

• Proven experience in delivering excellent customer service.
• Ability to supervise a team when required.
• Experience handling cash and giving accurate change.
• Knowledge of gambling legislation and age-restriction policies.

Responsibilities

• Welcoming customers and delivering a great experience.
• Promoting offers, events and new games.
• Handling cash and giving accurate change.
• Serving refreshments and keeping the venue clean.
• Assisting with opening/closing procedures and supervising the team when needed.
• Upholding Challenge 25 and compliance with gambling laws.

Skills

Customer service

Supervision

Cash handling

Compliance gambling

Job description

Luxury Leisure in the United Kingdom is seeking a Customer Service Assistant / Supervisor to deliver outstanding service across our venues. The role covers welcoming customers, promoting offers, and providing a smooth venue experience, with supervisory duties when required.

Shift pattern is 22:00–08:30, Monday to Sunday, with 3 nights per week. Enhanced rate of £13.25 per hour for supervisory duties, plus an extra £1.50 per hour for hours between 23:00 and 06:00.