Night Shift Supervisor — Customer Experience & Team Lead

Luxury Leisure; Exeter; On-site; GBP 18,000 - 21,000; Part time

Job summary

Luxury Leisure in Exeter is seeking a Customer Service Assistant / Supervisor to join our venues. You will deliver outstanding customer service while assisting customers and stepping up to supervisory duties when required.

The role requires flexibility to work nights between 10pm and 8:30am, four nights per week, including weekends. The role offers an enhanced hourly rate of £13.45 when performing supervisory tasks, plus an extra £1.50 per hour for hours between 11pm and 6am.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Job description

Luxury Leisure in Exeter is seeking a Customer Service Assistant / Supervisor to join our venues. You will deliver outstanding customer service while assisting customers and stepping up to supervisory duties when required.

The role requires flexibility to work nights between 10pm and 8:30am, four nights per week, including weekends. The role offers an enhanced hourly rate of £13.45 when performing supervisory tasks, plus an extra £1.50 per hour for hours between 11pm and 6am.