Night Shift Slot Supervisor - Growth & Benefits

Merkur Slots UK Limited; Stockport; Sur place; GBP 19 000 - 20 000; Temps partiel

Avantages offerts par ce poste

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Résumé du poste

Merkur Slots UK Limited is seeking a part‑time Supervisor in Stockport to lead venue teams and deliver exceptional customer service. The role requires strong communication, initiative, and people skills, with responsibilities spanning opening/closing, team mentoring, and compliance.

You will work in a fast-paced, customer‑facing environment with opportunities for career progression. Training is provided, and the venue offers a supportive team atmosphere and clear performance targets.

Qualifications

• Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry.
• Excellent customer service skills
• Attention to detail
• Experience with leading and mentoring others
• Ability to be flexible and adaptable
• Flexibility to work both day and night shifts (if your venue is a 24‑hour operation)
• A willingness to learn and develop

Responsabilités

• Take full responsibility for the opening, trading and closure of the venue.
• Assist the venue manager in the day‑to‑day activities of the venue
• Regularly inspect interior/exterior and maintain housekeeping standards
• Establish and maintain customer service standards and maximise income
• Implement marketing/promotional activities to maximise revenue opportunities
• Assist senior managers to maximise business opportunities within the venue
• Ensure venue cash collections are carried out accurately and on time
• Ensure all Company security procedures are followed by employees
• Conduct regular checks of floats and keys and take action where needed
• Ensure safety of employees and the public visiting the venue
• Complete daily/weekly/periodical administration on time
• Address day‑to‑day problems arising from venue staff
• Promote a positive working environment and company image
• Promote safeguarding and social responsibility while maintaining service
• Discourage harassment, bullying, discrimination of any kind by staff or customers

Connaissances

Supervisor experience

Customer service

Team leadership

Flexibility

Night shifts

Attention to detail

Description du poste

Merkur Slots UK Limited is seeking a part‑time Supervisor in Stockport to lead venue teams and deliver exceptional customer service. The role requires strong communication, initiative, and people skills, with responsibilities spanning opening/closing, team mentoring, and compliance.

You will work in a fast-paced, customer‑facing environment with opportunities for career progression. Training is provided, and the venue offers a supportive team atmosphere and clear performance targets.