Night Shift Operations Manager – Logistics & Service Excellence

DX Network Services; City Of London; Presencial; GBP 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holidays 25 days (plus bank holidays)

Long service recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme (24/7/GP

DX Discounts Portal

Career progression opportunities

Descripción de la vacante

DX Network Services is seeking a proactive Team Manager to lead the Northampton Operations team. You will be responsible for forward planning, performance management, and ensuring KPI and SLA targets are met, while maintaining high standards of health and safety.

With a focus on developing leadership skills, you will manage shift patterns, conduct regular appraisals, and drive exceptional customer service. The role offers strong progression opportunities within a growing logistics company.

Formación

• Leadership and people management experience
• Ability to deliver against KPI's and SLA's
• Strong communication and performance coaching skills
• Knowledge of health & safety compliance and SOP adherence

Responsabilidades

• Lead and manage the Operations Team to meet KPI's and SLA's
• Review volume forecasts and adjust resource planning accordingly
• Conduct 121s and appraisals for team members
• Ensure daily performance data is produced and variances acted upon
• Communicate clearly with the Operations Team and provide swift corrective actions
• Maintain robust control measures to drive KPI achievement and service levels
• Promote a safe working environment with health & safety compliance
• Foster motivation and development within the Northampton team
• Offer flexible shift patterns to cover AM/PM as required
• Deliver excellent customer service consistently

Descripción del empleo

DX Network Services is seeking a proactive Team Manager to lead the Northampton Operations team. You will be responsible for forward planning, performance management, and ensuring KPI and SLA targets are met, while maintaining high standards of health and safety.

With a focus on developing leadership skills, you will manage shift patterns, conduct regular appraisals, and drive exceptional customer service. The role offers strong progression opportunities within a growing logistics company.