Night Shift Manager (Fulfilment)

HeliosX Group; Royal Leamington Spa; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative healthcare company is seeking a Night Shift Manager to lead operations at their new UK Fulfilment Hub. This role is vital for ensuring timely fulfilment and quality standards while collaborating with various teams. You will oversee a dedicated team, manage stakeholder relationships, and ensure compliance with operational standards. Join a rapidly growing firm that is revolutionizing healthcare, making it more accessible and efficient. If you have a passion for operational excellence and team leadership, this is the perfect opportunity for you.

Benefits

25 Days Holiday

Private Health Insurance

Enhanced Parental Leave

Cycle-to-Work Scheme

Electric Car Scheme

Free Dermatica Products

Discounted Gym Memberships

Learning and Development Budget

Qualifications

• 5+ years experience as a Line or Shift Manager in a warehouse.
• Strong understanding of operational excellence and process improvement.

Responsibilities

• Oversee night shift fulfilment operations ensuring smooth running.
• Collaborate with external stakeholders across various functions.

Skills

Team Management

Operational Excellence

Data Literacy

Stakeholder Management

Process Improvement

Education

Experience in Warehouse Management

Process Improvement Training

Tools

Excel

Google Sheets

Job description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

We're looking for a Night Shift Manager to oversee the night shift fulfilment operations at our newly opened UK Fulfilment Hub in Royal Leamington Spa. You will ensure customer promise dates and SLA are met, in line with cost to serve and quality targets across all brands in the UK. Serving both primarily direct to consumer, but also retail/wholesale customers, you and your team will collaborate with the Clinical, Supply Chain, and Customer Care teams to ensure operations remain compliant and high quality at all times. The opening of our new hub in the Midlands represents the next stage of HeliosX's growth following a strong 2024 which has seen revenue triple across the group. You will play a key role in scaling the new hub which will be key to our continued success in 2025.

This is a full-time, permanent role, based on site in our Leamington Spa warehouse. Shifts will be on 4 days on & 4 days off schedule, between the hours of 9pm - 9am.

What you'll do

Team and Stakeholder Management

• Oversee the in shift fulfilment operations at the site to ensure smooth running of operations.
• Line manage Team Leads ensuring all direct reports are accountable for their given targets.
• Collaborate with external stakeholders across Supply Chain, Pharmacy/Clinical, Customer Care, and Manufacturing functions to ensure the smooth running of operations.
• Perform 1-1 reviews and performance reviews with direct reports.

Pharmacy and Fulfilment Operations

• Ensuring SOPs are followed and ensuring a clean as you go policy to drive a high standard presentation across the site.
• Manage an effective Resource Planning process to ensure the correctly skilled resource is in place at the right times.
• Ensure accurate training records are maintained and drive cross functional training to ensure a good skill base within the team.
• Manage the day to day relationship with any warehouse and locum agencies to ensure correct and timely supply of temporary labour.
• Ensure daily activities are accurately recorded to ensure effective monitoring of productivity.
• Responsible for daily reporting with ability to provide insight to any variance and work with the team to drive process or performance improvements.
• Support the Operations Leadership team with continuous improvement and project work to drive performance and efficiency.

Quality and Governance

• Ensure operations remain compliant via clinical team guidance at all times.
• Ensure processes are implemented in line with SOPs and adhered to by the team to ensure quality and compliance of operations.
• Report in line with quality framework, ensuring data is accurately inputted by the team.
• Be responsible for ensuring SOP’s, SSOW and Risk Assessment are signed, updated, and reviewed as required.

Warehouse Management

• Take accountability for warehouse security and health and safety, to ensure we provide a safe working environment.
• Follow replenishment processes to ensure enough stock is available in the dispensary (escalating to Supply Chain when stock is low).

What you'll bring to HeliosX

• Experience as a Line or Shift Manager (ideally 5 years+) within a warehouse environment.
• Experience in high volume, fasting moving complex D2C fulfilment environments.
• Strong understanding of operational excellence and process improvement.
• Experience in pharmacy dispensary processes is advantageous, but not essential.
• Strong leader with the ability to hold teams accountable to performance targets.
• Process and data driven - an ability to dive deep and a good level of data literacy (you can work with data in Excel and/or Google Sheets).
• Strong stakeholder management - you can influence across wider commercial, product / systems and supply chain functions.
• Safety Management experience.
• Process Improvement training advantageous.

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

#LI-Senior #LI-Onsite

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