Night Shift Manager

TN United Kingdom; Horley; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead site teams and ensure operational excellence. This role involves managing staff, enhancing customer satisfaction, and maintaining health and safety compliance. You will be responsible for coaching and developing team members while ensuring adherence to company policies. The ideal candidate will inspire and motivate teams, handle customer escalations, and continuously seek improvements in processes. Join a forward-thinking organization that values your contribution and offers attractive pay, reviewed annually.

Benefits

Attractive pay, reviewed annually

Qualifications

• Experience in managing operations with a focus on customer satisfaction.
• Ability to handle escalations and conduct thorough checks.

Responsibilities

• Lead site teams to ensure operational excellence and compliance.
• Manage staff schedules and oversee performance management.

Skills

Team Management

Operational Excellence

Customer Service

Health and Safety Compliance

Conflict Resolution

Job description

Social network you want to login/join with:

• Are you experienced in managing an operation?
• 4 Nights on / off

About Our Client

A large parking cooperation based in Crawley.

Job Description

• Lead and energise the site teams to deliver operational excellence across all areas of the operation. To maintain security, customer satisfaction, team management, fleet compliance and maintenance, and site standards.
• Ensure timely fulfilment of operational requirements, including staffing, vehicle allocation, vehicle return, transfer bus schedule, and maintenance. Focus on customer journey.
• Maximise productivity and reduce costs through review of processes and regular analysis of customer arrival and departure patterns.
• Handle customer escalations both in-person and over the phone. Be confident in CCTV review and customer interaction.
• Conduct thorough vehicle checks of our bus fleet at the start of each shift and report any issues to the Transport Manager.
• Provide coaching, training, and development opportunities for the team to ensure compliance with company policies and procedures, supporting colleague growth and development, and ensuring a solid succession plan.
• Create and manage staff schedules, handle holiday requests, and manage team requests fairly and practically.
• Develop and uphold operational policies and procedures, ensuring staff adherence and training.
• Oversee performance management, appraisals, and disciplinary procedures, including having difficult conversations to support effective resolutions.
• Guide returning staff through the completion of Return to Work processes, actively supporting their well-being and providing essential resources and referrals to relevant support services. Lead by example and act swiftly when measures are off track.
• Ensure compliance with health and safety regulations, making recommendations for continual improvement.
• Take responsibility for site inspections, ensuring cleanliness and appropriate stock levels are maintained. Be visible across the entire site, supporting all functions daily. Work closely with all teams to seek ways to support and improve routines.
• Manage multiple priorities while maintaining high standards and working efficiently.
• Fulfil all duties in accordance with company policies, especially the Health & Safety policy.
• Flexibility across all areas of airport parking operations is required.

The Successful Applicant

• Consistently exceeds goals, delivering high-quality results with attention to detail and minimal errors.
• Anticipates challenges and proactively addresses them, finding efficient solutions to improve outcomes.
• Inspires, motivates, and coaches teams to achieve top performance and continuous improvement.
• Builds strong relationships, resolves conflicts, and contributes innovative ideas.
• Plans ahead to address team challenges and implement effective solutions.
• Delivers exceptional service, exceeding customer expectations and fostering loyalty.
• Acts as a role model in customer interactions, driving service excellence.
• Seeks continuous opportunities to improve processes, quality, and performance standards.

What's on Offer

• Attractive pay, reviewed annually.