Night Shift Manager

Michael Page (UK); East Horsley; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead site teams in delivering exceptional service and operational excellence. This role involves overseeing daily operations, ensuring compliance with health and safety regulations, and fostering a culture of continuous improvement. The ideal candidate will inspire and motivate their team while managing customer interactions and resolving conflicts effectively. With a focus on productivity and cost management, this position offers a unique opportunity to make a significant impact in a thriving environment. If you are passionate about operational leadership and team development, this role is perfect for you.

Benefits

Attractive pay reviewed annually

Annual bonus scheme

Parking pass

Attractive pension scheme

Generous life assurance scheme

Educational support/sponsorship

Qualifications

• Proven track record in operational management with a focus on team leadership.
• Strong customer service skills with the ability to handle escalations.

Responsibilities

• Lead site teams to ensure operational excellence and customer satisfaction.
• Manage staff schedules and oversee performance management processes.

Skills

Team Management

Customer Service

Operational Excellence

Health and Safety Compliance

Conflict Resolution

Coaching and Development

Education

Experience in Operational Management

Job description

About Our Client

A large parking cooperation based in Crawley.

Job Description

1. Lead and energise the site teams to deliver operational excellence across all areas of the operation. To maintain security, customer satisfaction, team management, fleet compliance and maintenance, and site standards.
2. Ensure timely fulfilment of operational requirements, including staffing, vehicle allocation, vehicle return, transfer bus schedule and maintenance, and customer journey.
3. Maximise productivity and cost through review of process and regular review of customer arrival and departure patterns.
4. Handle customer escalations both in-person and over the phone. Be confident in CCTV review and customer interaction.
5. Conduct thorough vehicle checks of our bus fleet at the start of each shift and report any issues to the Transport Manager.
6. Provide coaching, training, and development opportunities for the team to ensure compliance with company policies and procedures and to support colleague growth and development ensuring a solid succession plan.
7. Create and manage staff schedules, cover holiday requests, and manage requests across the team in a fair and practical manner.
8. Develop and uphold operational policies and procedures, ensuring staff adherence and training.
9. Oversee performance management, appraisals, and disciplinary procedures. This includes having difficult conversations to support effective resolutions.
10. Guide returning staff through the completion of Return to Work processes, while actively supporting their well-being and providing essential resources and referrals to relevant support services. Lead by example and act quickly where measures are off track.
11. Ensure compliance with health and safety regulations, making recommendations for continual improvement.
12. Take responsibility for site inspections, ensuring cleanliness and appropriate stock levels are maintained. Be visible across the whole site supporting every function on a daily basis. Work shoulder to shoulder with all teams to continually seek ways to support them and improve routines.
13. Ability to juggle a number of priorities whilst maintaining an excellent standard and working at pace.
14. Fulfil all duties in accordance with company policies, particularly the Health & Safety policy.
15. One of the requirements of this role is flexibility across all areas of the airport parking operations.

The Successful Applicant

1. Consistently exceeds goals, delivering high-quality results with attention to detail and minimal errors.
2. Anticipates challenges, proactively addressing them while finding efficient solutions to improve outcomes.
3. Inspires, motivates, and coaches teams to achieve top performance and focus on continuous improvement.
4. Collaborates effectively, building strong relationships, resolving conflicts, and contributing innovative ideas.
5. Plans ahead to address team challenges and implement effective solutions.
6. Delivers exceptional service, exceeding customer expectations and enhancing loyalty.
7. Serves as a role model in customer interactions, driving service excellence.
8. Continuously seeks opportunities to improve processes, quality, and performance standards.

What's on Offer

1. Attractive pay which is reviewed annually.
2. Annual bonus scheme.
3. Parking pass.
4. Attractive pension scheme.
5. Generous life assurance scheme.
6. Educational support/sponsorship & development programmes.