Night Shift Leader — Lead a Customer‑Centric Retail Team

Tesco UK; Loughborough; On-site; GBP 21,000 - 26,000; Full time

Job summary

Tesco UK is seeking a Night Shift Lead to coach and guide store teams, ensuring a seamless customer experience across all store areas. This role involves leading in the Manager’s absence, driving excellent service, and maintaining inclusive team dynamics.

You’ll work night hours within an availability window, manage everyday store tasks, and contribute to a safe, efficient shopping environment while flexible scheduling supports work‑life balance.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service focus with ability to resolve issues promptly.
• Clear communicator able to keep team informed and engaged.
• Ability to motivate and inspire a team to deliver outstanding results.
• Flexible and resilient, able to adapt to changing priorities.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Working across all areas of the store and with colleagues to handle day‑to‑day operations.
• Build positive, long‑lasting relationships to create an inclusive team environment.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to better serve customers and communities.

Job description

Tesco UK is seeking a Night Shift Lead to coach and guide store teams, ensuring a seamless customer experience across all store areas. This role involves leading in the Manager’s absence, driving excellent service, and maintaining inclusive team dynamics.

You’ll work night hours within an availability window, manage everyday store tasks, and contribute to a safe, efficient shopping environment while flexible scheduling supports work‑life balance.