Night Shift Leader - Store Ops & Team Coach

Tesco UK; Shrewsbury; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Night Shift Lead to guide store teams and ensure an exceptional in-store experience. You will lead across all store areas, support day-to-day operations, and act as the go-to person when the Manager is unavailable.

The role emphasizes team leadership, coaching, and delivering outstanding customer service in a fast-paced retail environment. Night shifts require adaptability and a proactive, inclusive approach.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong service orientation with focus on meeting customer needs.
• Ability to coach colleagues and provide feedback to drive performance.
• Effective communication and relationship-building within a diverse team.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Working across all store areas and with colleagues on day-to-day operational queries.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Make balanced, flexible decisions and adapt well to change.
• Coaching colleagues, giving feedback and modelling great service.
• Stay curious and look for opportunities to better serve customers and the community.

Skills

Team leadership

Customer service

Coaching

Communication

Job description

Tesco is seeking a Night Shift Lead to guide store teams and ensure an exceptional in-store experience. You will lead across all store areas, support day-to-day operations, and act as the go-to person when the Manager is unavailable.

The role emphasizes team leadership, coaching, and delivering outstanding customer service in a fast-paced retail environment. Night shifts require adaptability and a proactive, inclusive approach.