Night Shift Lead - Food Service & Store Ops

Marks and Spencer; Tees Valley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Unsocial premium (£3 p/h)

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Support Manager to lead the night-fill operations, ensuring the floor is ready to trade and customers receive a seamless shopping experience.

This frontline, full-time role involves coordinating resources across extended night shifts, maintaining store presentation, and acting as a key holder. You will champion customer service and team collaboration.

Responsibilities

• Lead the fill operation to keep the salesfloor ready to trade.
• Coordinate resources to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service.
• Role model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Job description

Marks & Spencer in the United Kingdom is seeking a Team Support Manager to lead the night-fill operations, ensuring the floor is ready to trade and customers receive a seamless shopping experience.

This frontline, full-time role involves coordinating resources across extended night shifts, maintaining store presentation, and acting as a key holder. You will champion customer service and team collaboration.