Night Shift Keyholder - Leading Slots Venue (Kettering)

MERKUR Casino UK; Kettering; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly bonus

Career progression

Contributory pension

Life assurance

Discounts with retailers

Employee assistance programme

Job summary

MERKUR Casino UK Ltd is seeking a Keyholder Nights in Kettering to manage venue opening/closing, cash handling and customer service excellence. The role requires rota flexibility including weekends and Bank Holidays, and working on your own initiative or in a team to deliver a great gaming experience.

You will join a leading brand in High Street gaming, with training provided and opportunities for progression. Night shifts come with enhanced rate and a supportive, customer-focused environment.

Qualifications

• Experience in a role in retail, hospitality or gambling is preferred.
• Willingness to learn and progress within the team.
• Able to support training of others and be a role model.

Responsibilities

• Open, trade and close the venue in the absence of the Venue Manager/Assistant Manager.
• Maintain high venue housekeeping and cleanliness of gaming equipment and surfaces.
• Provide change and manage personal float in line with procedures.
• Assist with bingo, catering or other duties as directed by the Venue Manager.
• Payouts for machine faults as authorised by the Venue Manager.
• Monitor customer behavior and report suspicious or disruptive activity.
• Adhere to health and safety procedures and report hazards to the Venue Manager.
• Assist with administration to maintain 100% accuracy.
• Support promotions to ensure they run smoothly and effectively.
• Ensure customer service aligns with company standards and delivers customer delight.

Skills

Customer service

Cash handling

Teamwork

Flexibility

Retail experience

Job description

MERKUR Casino UK Ltd is seeking a Keyholder Nights in Kettering to manage venue opening/closing, cash handling and customer service excellence. The role requires rota flexibility including weekends and Bank Holidays, and working on your own initiative or in a team to deliver a great gaming experience.

You will join a leading brand in High Street gaming, with training provided and opportunities for progression. Night shifts come with enhanced rate and a supportive, customer-focused environment.