Customer Experience Keyholder — Shift Leader

Merkur Slots UK Limited; Basingstoke; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Quarterly bonus

Career progression opportunities

Contributory pension

Life assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots UK Ltd in Basingstoke is hiring a Keyholder for a 40-hour week. The role pays £13.08–£14.08 per hour, with a night rate of £14.08 per hour between 23:00 and 06:00. You will help manage venue opening/closing, guest service and staff training in a busy gaming environment.

We value excellent communication, a passion for first-class service and a commitment to compliance. Training is provided to help you excel and progress within MERKUR Slots.

Qualifications

• Experience working in a similar role in retail, hospitality or gambling sector.
• Keen to learn and progress.
• Eager to support the training of others.
• Be a role model for the team.
• Experienced in cash handling.
• Industry and compliance training will be given.

Responsibilities

• To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
• To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
• To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
• To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer delight".
• To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
• To maintain a high standard of personal presentation ensuring the Company's dress code is always adhered to.
• To promote awareness of Responsible Gambling strategies and procedures.

Skills

Cash handling

Communication

Retail experience

Hospitality experience

Job description

MERKUR Slots UK Ltd in Basingstoke is hiring a Keyholder for a 40-hour week. The role pays £13.08–£14.08 per hour, with a night rate of £14.08 per hour between 23:00 and 06:00. You will help manage venue opening/closing, guest service and staff training in a busy gaming environment.

We value excellent communication, a passion for first-class service and a commitment to compliance. Training is provided to help you excel and progress within MERKUR Slots.