Keyholder – High Street Gaming Venue (Customer Experience)

MERKUR Casino UK; Basingstoke; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday including Bank/Public

Quarterly bonus

Contributory pension

Life assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is seeking a Keyholder in Basingstoke to open, trade and close the venue, maintain high standards and ensure excellent customer service. You will handle cash, support promotions and work on a rota that includes weekends and bank holidays in a busy gaming environment.

The role requires strong communication, a positive attitude and a commitment to responsible gambling. Training will be provided; join a leading high street gaming brand with career progression opportunities.

Qualifications

• Experience in cash handling in a customer-facing role.
• Strong customer service orientation and problem-solving skills.
• Willingness to work a rota including weekends/bank holidays.

Responsibilities

• Open, trade and close the venue when required by management.
• Keep venue clean and maintain equipment and facilities to high standards.
• Disburse change and manage float according to procedures.
• Assist with bingo, catering or other duties as required by management.
• Payout for machine faults when authorised by management.
• Monitor customer behaviour and report any suspicious activity to management.
• Adhere to health and safety procedures and report hazards.
• Support promotions and ensure excellent customer service and complaint handling.
• Maintain smart appearance and company dress code; promote responsible gambling.

Skills

Cash handling

Customer service

Flexible scheduling

Communication skills

Teamwork

Job description

MERKUR Slots is seeking a Keyholder in Basingstoke to open, trade and close the venue, maintain high standards and ensure excellent customer service. You will handle cash, support promotions and work on a rota that includes weekends and bank holidays in a busy gaming environment.

The role requires strong communication, a positive attitude and a commitment to responsible gambling. Training will be provided; join a leading high street gaming brand with career progression opportunities.