Night Shift Front Office Leader

Ardencote; Stratford-on-Avon; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Spa access

Complimentary anniversary spa day

Discounts on overnight stays

Free parking

Training and induction program

Job summary

Ardencote Manor is seeking a confident Nights Manager to lead our Front Office operation overnight. You’ll supervise the Nights team, coordinate shifts and take on Duty Management responsibilities to keep the hotel running safely through the night.

You’ll be the senior point of contact, ensuring guest experiences remain warm and professional, managing room status, handovers and overnight processes, and preparing a seamless handover to the day team.

Qualifications

• Must have previous Front Office or hotel operational experience.
• Must have experience leading, supervising or developing a team.
• Must have a genuine passion for excellent customer service.
• Must have confidence handling guest concerns and resolving problems.
• Must have excellent communication and organisational skills.
• Must have good commercial awareness and attention to detail.
• Must have confidence using hotel systems and managing financial transactions.
• Must have the ability to remain calm and make sound decisions during the night.

Responsibilities

• Overseeing the Front Office team, coordinating the shift and taking on Duty Management responsibilities, ensuring the hotel runs safely and smoothly throughout the night.
• Creating brilliant guest experiences, from welcoming late arrivals to handling requests and resolving complaints, you’ll anticipate guests’ needs and make sure they feel genuinely looked after.
• Developing your team, coaching, training and motivating the Nights team, helping them build their confidence, deliver consistently high standards and maximise opportunities to enhance the guest experience.
• Managing room status, guest information, arrivals, handovers and key overnight processes, working closely with Reservations, Accounts and other hotel departments.
• Understanding our rates, packages and promotions, encourage in-house selling and help maximise room revenue while ensuring payments, postings and guest accounts are accurate.
• Keeping our guests and hotel safe, taking responsibility for overnight security and safety procedures, including fire safety walks, and ensure Health & Safety procedures are followed by the team.

Skills

Front Office experience

Team leadership

Customer service

Guest concerns handling

Communication skills

Attention to detail

Hotel systems

Night decision making

Job description

Ardencote Manor is seeking a confident Nights Manager to lead our Front Office operation overnight. You’ll supervise the Nights team, coordinate shifts and take on Duty Management responsibilities to keep the hotel running safely through the night.

You’ll be the senior point of contact, ensuring guest experiences remain warm and professional, managing room status, handovers and overnight processes, and preparing a seamless handover to the day team.