Night-Shift Food Store Assistant - Customer Champion

Marks & Spencer Plc; Bath; On-site; GBP 19,000 - 23,000; Full time

Job summary

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We need down-to-earth colleagues who thrive under pressure and deliver five-star service at pace.

You’ll be a team player who uses our Sparks App and in-store devices to help customers get what they want. Be ready to roll up your sleeves, adapt to shifts, and help drive growth in store performance.

Qualifications

• Customer-focused role in a fast-paced retail environment.
• Willingness to work across store areas and shifting schedules.
• Able to maintain service standards during peak periods.

Responsibilities

• Assist customers with product knowledge and recommendations.
• Sell and upsell food products while maintaining service standards.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Collaborate with colleagues to ensure a smooth, high-energy store environment.

Skills

Customer service

Team player

Resilient under pressure

Digital tools

Tools

Sparks App

In-store devices

Job description

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We need down-to-earth colleagues who thrive under pressure and deliver five-star service at pace.

You’ll be a team player who uses our Sparks App and in-store devices to help customers get what they want. Be ready to roll up your sleeves, adapt to shifts, and help drive growth in store performance.