Night Shift Food Customer Assistant — Fast-paced & Flexible

Marks & Spencer Plc; Birmingham; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. The role involves night shifts (22:00–06:00) and may require up to full-time hours in December. You’ll be frontline, delivering five-star service, and promoting current food products to customers.

Being digitally confident with Sparks App and in-store devices is essential. We’re looking for down-to-earth colleagues who thrive under pressure and support a fast-paced retail environment.

Qualifications

• Frontline service experience and ability to work under pressure.
• Willingness to adapt to fast-paced retail environment.
• Comfort using digital tools to enhance customer experience.

Responsibilities

• Deliver five-star customer service at pace in a busy store.
• Assist customers with product knowledge and recommendations.
• Utilise Sparks App and in-store devices to support sales and service.
• Be flexible to work across store areas and shifts.
• Contribute to a high-energy, collaborative team environment.

Skills

Customer service

Team player

Digital literacy

Communication

Resilience

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. The role involves night shifts (22:00–06:00) and may require up to full-time hours in December. You’ll be frontline, delivering five-star service, and promoting current food products to customers.

Being digitally confident with Sparks App and in-store devices is essential. We’re looking for down-to-earth colleagues who thrive under pressure and support a fast-paced retail environment.