Night-Shift Customer Assistant - Fast-Paced, Digital Savvy

Marks & Spencer Group; England; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Group is hiring a Customer Assistant for our Food section in the UK. You’ll be the frontline ambassador, delivering five-star service, maintaining shelves, and using Sparks App and in-store devices to help customers.

Night shifts are scheduled 21:00–04:00, with an additional £3.00 per hour unsocial premium for hours 22:00–06:00. Some weeks may require full-time hours in December due to operational needs.

Qualifications

• Frontline retail role requires delivering five-star service under pressure.
• Knowledge of M&S Food products is preferred.
• Willingness to work night shifts and across store areas.

Responsibilities

• Provide outstanding customer service and product knowledge.
• Assist in stocking, merchandising and store presentation.
• Utilize Sparks App and in-store devices to enhance the customer journey.
• Support teammates to ensure a smooth shopping experience.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Resilience

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Group is hiring a Customer Assistant for our Food section in the UK. You’ll be the frontline ambassador, delivering five-star service, maintaining shelves, and using Sparks App and in-store devices to help customers.

Night shifts are scheduled 21:00–04:00, with an additional £3.00 per hour unsocial premium for hours 22:00–06:00. Some weeks may require full-time hours in December due to operational needs.