Night Shift Complaints & Quality Investigator

Randstad Delivery; Witney; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Free parking

Subsidised canteen

Career progression opportunities

On-site facilities

Job summary

Randstad Delivery is seeking a Complaints Investigator for the night shift in Witney. You will conduct investigations into returned medical products, identify root causes, and ensure regulatory and quality standards are met.

This role involves analyzing complaint data and collaborating with global colleagues to support quality objectives. The position offers full training, career progression, and on-site facilities with parking and a subsidised canteen.

Qualifications

• IT proficiency with Excel and Word and internal systems.
• Detail-oriented with strong emphasis on process compliance.
• Analytical thinker able to identify trends and insights.
• Excellent communication to document findings and collaborate.

Responsibilities

• Conduct detailed investigations into returned medical products and identify root causes.
• Utilise internal software to track complaint trends and patterns.
• Suggest and implement improvements to workflows and documentation.
• Collaborate with internal and international colleagues.
• Participate in pre-launch readiness activities ensuring complaint handling for new products.

Skills

IT proficiency

Detail-oriented

Analytical thinking

Excellent communication

Tools

Excel

Word

Internal systems

Job description

Randstad Delivery is seeking a Complaints Investigator for the night shift in Witney. You will conduct investigations into returned medical products, identify root causes, and ensure regulatory and quality standards are met.

This role involves analyzing complaint data and collaborating with global colleagues to support quality objectives. The position offers full training, career progression, and on-site facilities with parking and a subsidised canteen.