Night Shift Auditor

Accor Hotels; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company is seeking a dedicated individual to join their team in Manchester. The role involves welcoming guests, managing check-ins, and ensuring a high standard of service. Ideal candidates will have excellent communication skills and a commitment to delivering exceptional guest experiences.

Benefits

Exclusive benefits specific to the sector

Qualifications

• Previous front office or night audit experience is a plus.
• Ability to work independently and solve problems under pressure.

Responsibilities

• Welcome guests with professionalism and warmth.
• Perform end-of-day auditing and reporting tasks.
• Process guest check-ins/outs and handle payments accurately.

Skills

Communication

Customer Service

Organizational Abilities

Problem Solving

Education

Fluency in English

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

Key Responsibilities:

• Welcome guests with professionalism and warmth.

• Perform end-of-day auditing and reporting tasks.

• Process guest check-ins/outs and handle payments accurately.

• Answer calls, manage wake-up requests, and handle guest inquiries.

• Maintain lobby security, guest records, and manage lost property.

• Coordinate with housekeeping and other departments.

• Address guest complaints promptly and professionally.

• Ensure all systems and procedures are followed according to hotel standards.

Qualifications

What We’re Looking For:

• Excellent communication and customer service skills.

• Attention to detail with strong organizational abilities.

• Previous front office or night audit experience is a plus.

• Ability to work independently and solve problems under pressure.

• Flexible and committed to delivering great service overnight.

Additional Information

Experience is an asset
Fluency in English
additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.