Night Auditor

TN United Kingdom; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Hotel in Liverpool sucht einen Night Auditor, der das Erlebnis der Gäste während der Nacht gestaltet. In dieser Rolle sind Sie das herzliche Gesicht des Hotels und sorgen für einen nahtlosen Aufenthalt. Ihre Aufgaben umfassen die Durchführung des Night Audit, die Unterstützung von Gästen und die Gewährleistung eines hohen Servicestandards. Profitieren Sie von einem attraktiven Vorteilsprogramm, das unter anderem reduzierte Übernachtungspreise und kostenlose Mahlzeiten umfasst. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und Teil eines dynamischen Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bevorzugte Hotelpreise

Rabatte und soziale Vorteile

Freie Mahlzeiten während der Dienstzeit

Gratifikationen

Rabattparkplätze

Soziale Veranstaltungen

Zusätzliche Urlaubstage

Pensionspläne

Qualifications

• Erfahrung in der Luxus- oder Boutique-Hotellerie ist bevorzugt.
• Fähigkeit, Gästeanliegen professionell zu bearbeiten.

Responsibilities

• Willkommen heißen und verabschieden von Gästen während der Nacht.
• Durchführung des Night Audit-Prozesses im Property Management System.

Skills

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Gastfreundschaft

Flexibilität

Tools

Microsoft Office (Excel, Word, Outlook)

Opera Cloud (PMS)

Job description

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Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realize your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalized experiences for guests. Help them feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023, revitalizing this historic building. Our Heartists aim to create memorable, heartfelt moments for guests, sharing stories from the past and immersing themselves in our hospitality, creating their own magical tales. The hotel features 179 stunning bedrooms in a landmark of the city, with an iconic clock tower setting the tempo of our story. Our various restaurants, bars, and spa offer guests a chance to pause and embark on their own journey with MGallery.

MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A NIGHT AUDITOR AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

We want you to feel wowed when you enter our hotel, just as we want every guest to feel awe during their first interaction with our space and team.

As a Night Auditor, you will be the welcoming face and gracious farewell of our guest journey during the night. Your role is to set the tone with warmth, presence, and attention to detail, crafting a seamless and elevated experience that reflects the character and charm of both the hotel and the MGallery brand.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential, but here are a few requirements...

• Previous experience in a luxury or boutique hospitality setting preferred.
• Excellent communication skills, engaging manner, and strong attention to detail.
• Ability to manoeuvre and deliver guest luggage.
• Prepare and deliver food and beverage room service orders following guidelines and hygiene protocols.
• Conduct floor walks and assist with guest concerns during the shift.
• Perform duties related to the Night Audit process on the Property Management System.
• Knowledge of Microsoft Office applications such as Excel, Word, and Outlook.
• Flexible availability, including weekends, evenings, and holidays.
• Knowledge of the Accor brand, MGallery ethos, and experience with Opera Cloud (PMS) is advantageous.

Other duties include:

• Providing assistance with luggage, transportation, and opening doors.
• Delivering exceptional customer service and creating positive guest experiences.
• Addressing guest questions and concerns professionally.
• Upholding luxury service standards in all interactions.

WHAT WE OFFER

As a Heartist, you will enjoy benefits from the Accor and RBH groups, including preferential hotel rates, discounts, and social benefits. The ALL Heartists program offers memorable experiences and exclusive discounts, while RBH benefits include extra holiday days, pension schemes, and more. The Municipal Hotel also offers friends and family rates, free meals on duty, gratuities, discounted parking, and social events.

We believe our benefits package truly works for our people and enhances our culture. To learn more, watch our RBH employee benefits video here.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We value diversity and an inclusive, people-first culture. If you require reasonable adjustments during our process, please contact [emailprotected].