Night Auditor

Klarent Hospitality; St Helens; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor to join their dynamic team at a beautifully located hotel. This role is essential for providing exceptional customer experiences during the night hours, ensuring guests feel welcomed and cared for from check-in to check-out. The ideal candidate will have a passion for hospitality, a positive attitude, and the ability to work collaboratively within a team. With opportunities for personal development and a supportive work environment, this position offers a rewarding career path in the vibrant hospitality industry. If you are ready to make a difference and contribute to memorable guest experiences, this is the perfect opportunity for you.

Benefits

Cash incentives for referrals

Long service recognition cash bonus

Meals provided while on shift

Discounted hotel stays

Free use of leisure facilities

Opportunities for personal development

Fully funded apprenticeships

Annual holiday entitlements

Opportunity to buy additional holiday

Qualifications

• Previous experience in a customer-focused industry is essential.
• Competent level of IT proficiency and good communication skills required.

Responsibilities

• Provide night-hour reception services for guests, ensuring exceptional experiences.
• Complete audits and manage guest queries efficiently during night shifts.
• Maximize room occupancy and promote hotel services through upselling techniques.

Skills

Customer Service

IT Proficiency

Communication

Teamwork

Attention to Detail

Education

High School Diploma

Hospitality Management Degree

Tools

Property Management Systems

Job description

£11.73 per hour plus service charge share

Job Description

Job Ref: AM13821

Branch: Mercure Haydock Park Hotel

Location: Mercure Haydock Park Hotel, Saint Helens

Salary/Benefits: £11.73 per hour plus service charge share

Contract type: Permanent

Hours: Full Time

Posted date: 19/12/2024

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Previous experience in a customer-focused industry
• Competent level of IT proficiency
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time

Klarent Hospitality are recruiting for a Night Auditor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
• Complete audits, as required in a timely manner
• A Night Auditor contributes to the first impressions of our Guests
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out
• Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and/or other departments
• Ensure that the night porter checklist is complete
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards

The 4-star Mercure Haydock Park Hotel is surrounded by beautiful grounds and has 135 bedrooms, including luxurious décor and comfortable Standard, elegant Superior rooms and Suites. The traditional Gregorian mansion-style building, the central courtyard and the surroundings of the beautiful landscape grounds are a charming setting for your stay in Haydock. Haydock racecourse is just a stone’s throw away from the hotel, so this hotel is perfect for guests who are attending an event at the course. In the in-site Beerchers restaurant, the chef offers his guests Bistro-style meal and contemporary European cuisine. Lounge and Conservatory bar invites for light refreshments and an impressive selection of drinks. The Otium Leisure Club in the hotel awaits its guests with heated indoor pool, sauna, fitness room and steam bath. Wellness treatments are offered on request.