Night Auditor

Accor Hotels; Leeds; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a dynamic hospitality team as a Night Auditor at a leading hotel brand. In this part-time position, you will ensure a seamless overnight experience for guests while managing accounts and providing exceptional service. This role is perfect for detail-oriented individuals who thrive in a supportive environment and are passionate about delivering outstanding customer experiences. With opportunities for growth and a commitment to diversity and inclusion, this is your chance to be part of an innovative company that values your contributions and offers exclusive benefits. If you're ready to take the next step in your hospitality career, we want to hear from you!

Qualifications

• Prior experience in hotel front desk operations is essential.
• Strong computer skills and ability to work autonomously.

Responsibilities

• Manage guest accounts and reconcile payments.
• Provide outstanding customer service during check-ins/check-outs.
• Conduct security checks and clean meeting rooms.

Skills

Computer proficiency

Written communication skills

Verbal communication skills

Task prioritization

Tools

Opera V5

Opera Cloud

Job description

Join us at Accor, where life pulses with passion!

The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Job Description

We are on the lookout for a dedicated and detail-oriented Night Auditor to enhance our night operations at the hotel. In this part-time role, you'll play a crucial part in ensuring a seamless overnight experience while delivering friendly and professional service to our valued guests.

Your key responsibilities will include:

1. Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Front Office Manager.
2. Providing outstanding customer service during guest check-ins/check-outs and assisting with inquiries at the Front Desk.
3. Ensuring effective communication of any issues during handovers at the start and end of each shift.
4. Cleaning our meeting rooms.
5. Conducting security checks.
6. Serving drinks from the bar.

Qualifications

During the night shift, you could be working independently, so prior experience in hotel front desk operations is essential. We’re also looking for candidates with the following skills:

1. Strong computer proficiency; experience with Opera V5 or Opera Cloud is preferred.
2. Excellent written and verbal communication skills.
3. Ability to work autonomously and effectively prioritize tasks.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

You must already have the right to work in the UK.