Night Security Controller: CCTV & Incident Leader

CIS Security; Greater London; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Health care plan

Perk Box

Cycle to work

Site uniform

Training & development

Career development

Long service awards

Employee recognition

Job summary

CIS Security Ltd is seeking a Night Security Controller in London (W1T) to lead operations, deliver high-quality security services, and maintain exceptional customer relations. The role emphasizes leadership, innovation, and a high-performance culture within the security team.

You will manage CCTV and access control, respond to incidents, and ensure adherence to procedures while supporting colleagues and driving service improvements.

Qualifications

• SIA CCTV Licence required.
• SIA Licence (DS or SG) required.
• Corporate CCTV security experience required.
• Excellent PC skills and Microsoft knowledge required.
• Experience in a high-pressure environment
• Strong understanding of access control & CCTV systems
• Customer focused with strong customer service skills
• Aptitude for multi-tasking
• Excellent written and verbal communication
• Self-motivated and able to work on own initiative
• Team player and proactive about improving service
• Ability to think and act quickly in emergencies

Responsibilities

• Deliver and encourage outstanding customer service delivery
• Ensure security personnel adhere to duties and site policies
• Monitor CCTV cameras in the Security Control Room
• Collate and view CCTV images for incident management
• Maintain Security Control Room equipment and cleanliness
• Monitor and operate security technologies (intruder alarms, access control, BMS, fire alarm, lifts)
• Respond to life-safety incidents and coordinate appropriate actions
• Inspect equipment for faults and report issues
• Maintain daily electronic occurrence logs (via Zinc)
• Maintain Zinc system, track assets and patrols, report discrepancies
• Prepare site access passes and manage lost & found
• Register all security team members at shift start
• Report incidents to Control Supervisor or Duty Security Manager
• Respond to incidents per policies and procedures
• Investigate and record incidents; support during incidents
• Cover for the Control Supervisor when absent
• Perform other reasonable duties as required

Skills

Customer service

Multi-tasking

Communication skills

Microsoft Office

Team player

Education

SIA CCTV Licence

SIA Licence DS/SG

Corporate CCTV experience

Job description

CIS Security Ltd is seeking a Night Security Controller in London (W1T) to lead operations, deliver high-quality security services, and maintain exceptional customer relations. The role emphasizes leadership, innovation, and a high-performance culture within the security team.

You will manage CCTV and access control, respond to incidents, and ensure adherence to procedures while supporting colleagues and driving service improvements.