Night Porter

Imperial London Hotels; Greater London; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

28 Days Holiday pro-rata

Free meals on duty

Uniform & dry-cleaning

Workplace pension scheme

Refer a Friend £300

Employee recognition

Employee awards

Social events

Season Ticket Loan / Travelcard Loan

Discount for friends & family

Local discounts

Job summary

Imperial London Hotels is seeking a friendly Night Porter to join our Front Office team in London. You will manage luggage, assist guests, and ensure a seamless check-in/check-out experience while upholding health and safety standards.

We offer structured career growth within a family-run hotel group, with training from day one and opportunities across our Bloomsbury properties. This role requires English proficiency and a positive, team-focused approach.

Qualifications

• 1 year of experience in front office or luggage porter roles.
• Natural flair for customer service and hospitality.
• Positive, caring personality with team-oriented attitude.
• Strong problem-solving abilities and adaptability to a fast-paced environment.
• Flexible to a varied shift pattern including early mornings, evenings, weekends.
• Physical ability to lift and carry up to 30 lbs.

Responsibilities

• Greet and assist guests from check-in to check-out, manage luggage, and open doors.
• Deliver exceptional guest service and answer inquiries about the hotel and local area.
• Adhere to front-office processes and health and safety protocols.
• Conduct floor walks, report incidents, and understand fire panel procedures.

Skills

Front Office

Customer Service

Team Player

Problem Solving

English Proficiency

Job description

NightPorter

Imperial Hotels London Group - Based at Royal National & City Sleeper

44 hours (4 nights on, 3 days off weekly rota, 12 hours shift, 8 pm – 8 am)

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family-run hotel?

If so, we’d love to hear from you!

We’re looking for a warm and welcoming Night Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include organising luggage efficiently, assisting guests by opening doors and handling belongings. Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis. In this role, you will adhere to front-office processes and procedures while maintaining high service standards. Upholding health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel.

Why Join Us?

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

As the largest hotel in the UK, we boast over 1,600 guest rooms. Each day brings new challenges and opportunities in creating authentic London experiences and memorable stays for both our guests and each other.

Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.

What we’re looking for:

• 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
• Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift.
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages

What you will get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

You can explore additional benefits here:

About Us:

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.