Night Receptionist

TN United Kingdom; Sutton Coldfield; On-site; Full time

Job summary

Join a vibrant team at The Belfry Hotel & Resort as a Receptionist. Deliver exceptional guest experiences during overnight shifts. Enjoy a supportive work environment with opportunities for growth and a range of wellness benefits.

Benefits

Discounted gym memberships

Mental health support

Healthcare schemes

Cycle2Work scheme

Free meals during shifts

Qualifications

• Excellent customer service skills required.
• Experience in hotel preferred but not necessary.

Responsibilities

• Ensure efficient running of reception daily.
• Provide excellent guest service and resolve problems.

Skills

Customer Service

Tools

Opera

Job description

The Belfry Hotel & Resort is an
award-winning hotel, home to 300+ luxurious bedrooms and suites, several
restaurants and bars, events and meetings spaces, a leisure club and spa. Our
three golf courses, including The Brabazon, are recognised as world-class, and
home to this year’s Betfred British Masters. Whether you're drawn to our iconic
golf courses, the serenity of the spa, the excitement of guest services, or our
behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting
chapter in the history of The Belfry. A major expansion and renovation project
has begun at our resort, due for completion in Autumn 2025. With a substantial
investment in excess of £80 million, we are enriching our resort including the
addition of a new event space, The Masters Suite, 149 extra bedrooms, a
state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as
we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best
Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our
journey as we unveil a new and unparalleled resort.

The on-target earning potential for this role is £12.80 per hour,
compromising of a base hourly rate of £12.21 plus a qualified estimate of £0.59
gratuities per hour.

About the role

This role is on a zero-hours contract but will be for
three to four nights a week and the possibility to pick up extra hours to cover
holidays. You will be working overnight
shifts, from 10 pm until 6:30 am.

As a Receptionist for The Belfry Hotel & Resort you will make it
your number one priority to deliver an outstanding, lasting impression to all
guests arriving and leaving the resort. No task is too big or small when it
comes to our guests’ needs.

As a Receptionist it will be your role to:

• Ensure
  the efficient running of reception on a daily basis
• Register
  guests into the hotel and check them out, deposit valuables into
• Issue
  guests keys ensuring that the hotel policy is adhered to
• Provide
  excellent guest service, resolving problems when they arise and
  identifying opportunities to make guests’ experiences memorable and
  enjoyable

About you

• Excellent
  customer service skills with a genuine desire to deliver exceptional
  experiences to each and every guest
• Experience
  working in a hotel would be preferred but is not necessary
• Experience
  working with Opera is preferred but not essential

Learning
& Development

We
inspire and develop our team through on-the-job coaching & mentoring,
in-house training and provide access to our online learning platform, The
Belfry Campus. We offer apprenticeships in a host of subjects delivering
nationally recognised qualifications to help advance careers, and our LEAD
development programme empowers and inspires our teams to grow from Team Member
through to Executive roles. We aim to promote internally where possible,
nurture ambition and ensure all our team looking to progress have development
plans in place, to support you to achieve your potential.

We
prioritise your wellbeing with discounted gym memberships and wellness
programmes for personal growth. Partnering with The Burnt Chef Project, we
offer mental health support and access to funded counselling. Our healthcare
schemes include life assurance, 24-hour GP services, and health cash-plans,
while our Menopause Support programme provides tailored assistance. With
Wagestream access, you can easily track earnings, manage savings, and access
wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.

Showing
our appreciation

We
appreciate our team with our annual Belfry Awards, long service recognition,
and extra holidays for loyalty and team events. Enjoy discounts at our resort's
restaurants, bars, spa, and golf, for you and your friends & family. Access
to Perkbox provides discounts & vouchers for everyday use plus on the spot
rewards for your hard work. We provide free parking, a subsidised taxi service,
and complimentary meals during shifts.

Making a
difference

We are
committed to sustainability and are proud of our Silver Award from Green
Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands,
prioritises giving back to our local community and protecting wildlife. We
integrate ESG into everything we do, from charity initiatives, raising over
£20,000 last year, to golf course maintenance. We track charitable work at
personal, departmental, and resort-wide levels to showcase our community
contributions.

Our Values

Working
here is more than ‘just a job’: we are a community that values each
individual’s contribution and growth, whilst supporting each other’s success -
regardless of department or role. Our Belfry Beliefs – Make a Difference, Own
Our Actions, Better Together, and Deliver Every Day – aren't just words;
they're the foundation of our culture and the essence of who we are.

If you're
seeking a place where you can contribute, grow, and have a lasting impact –
then the Belfry Hotel & Resort is the place for you.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 17/05/2025 by TN United Kingdom