Night Receptionist

TN United Kingdom; Kenilworth; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a renowned 4-star hotel in Kenilworth, where your passion for customer service will shine. As a night receptionist, you'll be the first point of contact for guests, ensuring their stay is memorable and enjoyable. This role offers a unique opportunity to work in a vibrant hospitality environment, with various learning and development opportunities to enhance your skills. Enjoy perks like free health club membership, discounts across a collection of hotels, and more. If you thrive in a fast-paced setting and love helping others, this position is perfect for you.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Various learning & development opportunities

Access to Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Passion for delivering exceptional guest service.
• Ability to manage reception with minimal supervision.

Responsibilities

• Manage reception during the night and greet guests.
• Administer check-ins and check-outs professionally.

Skills

Customer Service

Conflict Resolution

Communication Skills

Ability to Work Independently

Job description

Social network you want to login/join with:

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development opportunities
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• And much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check-ins and check-outs, and ensuring all guest inquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimal supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick, and is a 4-star, 205-bedroom property. Our hotel features The River Room restaurant, the Manor & terrace bar, and offers afternoon tea as well as private dining and meeting spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally. If you require any reasonable adjustments during any stage of the recruitment process, please let us know so we can accommodate your needs.

The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.