Night Receptionist

Harbour Hotels; London Borough of Richmond upon Thames; Remote; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Excellent progression opportunities

Career progression pathways

Competitive salary across all roles

On the job training and internalPromot

Hotel stay and Food and Beverage (F&B)

Access to benefits platform

Employee Assistance Program

Stylish boutique uniform

Meals included on duty

Job summary

Harbour Hotels is seeking a Night Porter to join our team in London. You will support the Night Manager and look after guests and the hotel throughout the night, ensuring safety and attentive service. Experience of Front Office procedures and Opera PMS is preferred, with duties including check-ins and check-outs during overnight hours.

We offer progression opportunities, on-site meals, staff discounts, and a supportive, boutique-hospitality culture across Harbour Hotels.

Qualifications

• Sound knowledge of Front Office procedures with experience of Opera.
• Ability to perform check-in and check-out processes.
• Prior hotel night experience preferred.
• Self-motivated with passion for service excellence.

Responsibilities

• Support the Night Manager and look after guests and the hotel during the night.
• Handle check-ins and check-outs for overnight guests.
• Maintain a safe, welcoming and efficient night operation.

Skills

Front Office procedures

Guest service

Opera PMS

Tools

Opera PMS

Job description

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

We have a superb opportunity for a Night Porter to join the team. As Night Porter you will be responsible for supporting the Night Manager in looking after the guests and the hotel throughout the night. You will need to have a sound knowledge of Front Office procedures ideally with experience of Opera and perform check in and check out processes. This position would suit someone with previous hotel night experience, who is self-motivated with a passion for service excellence.

What’s in it for you…

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!

Compensation: To be discussed.