Night Receptionist

Crimson Hotels Group; Crawley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Crimson Hotels Group is seeking a friendly and passionate Night Receptionist for its Crowne Plaza London Gatwick Airport location. The successful candidate will be responsible for ensuring guest satisfaction through excellent service, with opportunities for personal growth and a supportive working environment.

Benefits

Fantastic room discount within The Crimson hotels

Reward and Recognition scheme

Additional paid leave day for your birthday

Access to Private Healthcare Plan

Superb training and development opportunities

Complimentary refreshments and meals

Free parking on site

Employee introduction scheme

Sales Champions Scheme

Qualifications

• Previous experience in a similar role is required.
• Good command of the English language.
• Well-presented and personable.

Responsibilities

• Handle check-in and check-out services for guests.
• Assist guests with requests during their stay.
• Support the Night Manager with hotel safety.

Skills

Customer Service

Communication

Flexibility

Job description

Here at Crowne Plaza London Gatwick Airport we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for a friendly and passionate Night Receptionist to join our team.As a Night Receptionist, your role will be to truly listen to our guests, to anticipate their needs and achieve 100% guest satisfaction.

Your key duties will include handling check-in and check-out services for the guests, assisting them with requests during their stay, and assiting the Night Manager with the safety of the hotel and the production reports.

The Person

As well as having previous experience in a similar role, we look for Night Receptionists to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences for all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

What we offer

We will reward all your hard work with a good salary and a range of benefits which include:

• Fantastic room discount within The Crimson hotels and across the worldwide IHG brand of hotels
• Reward and Recognition scheme - including employee on month voucher, instant rewards, and team events
• Additional paid leave day for your birthday
• Access to Private Healthcare Plan, eg financial assistance towards the cost of healthcare
• Superb training appropriate to the role and development opportunities
• Complimentary refreshments and freshly cooked meals whilst on duty
• Free parking on site
• Employee introduction scheme
• Sales Champions Scheme

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.