Receptionist - City & Hackney

Turning Point UK; London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Turning Point UK seeks a talented Receptionist for its community-based substance use service in London. The role involves managing reception tasks, supporting clinical teams, and engaging with service users, all within a supportive environment that encourages career progression and development.

Benefits

25 days paid holiday + Bank Holidays

Option to buy additional holidays

Qualifications

• Understanding of substance and alcohol use.
• Experience with client information systems like NDTMS.
• Ability to deliver high competency around data recording.

Responsibilities

• Carry out day to day receptionist duties, including covering reception.
• Meet and greet service users, take referrals, and manage appointment diaries.
• Perform data entries and support administrative tasks.

Skills

Time Management

Client Information Systems

Data Recording

Job description

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales. We are now looking for a talented Receptionist to work within our community-based substance use service in the City of London and Hackney.

City and Hackney is a fully integrated adult service delivered by Turning Point. The service is delivered in partnership with Mind CHWF and London Friend and there is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the neighbourhoods ensuring a holistic and inclusive approach to recovery in this exciting new service.

As a Receptionist we offer a starting salary of £23,808 rising each year in line with our pay progression salary bands, + £3,633 ILW. (Dependent on experience you may be offered a starting salary above the initial starting salary).

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Whether you are looking to progress into a management and leadership role or to be a specialist in your field at Turning point we will support and encourage you on your career journey.

Role Responsibility

Raising the bar for people–centred care, you’ll provide support to the Management, team of Recovery Workers, the Clinical Team and the Service as a whole. You will be responsible for carrying out day to day receptionist duties such as covering reception, meeting & greeting service users, taking referrals, giving appointments, updating appointment diaries, data entries, minute taking and a host of other admin related duties.

The Ideal Candidate

The Receptionist needs to have excellent time management skills and be able to manage their daily tasks. You will need to have some degree of understanding of substance and alcohol use. You also need to be adept at using client information systems, NDTMS, and be able to deliver high competency around data recording. The working hours are 37 per week and some late night and weekend will be required.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• 25 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
• Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Salary Starting salary £23,808 with annual pay progression + £3,633 ILW