Night Receptionist

TN United Kingdom; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a thriving hospitality environment at a stunning 4-star hotel set in beautiful woodland. This role focuses on delivering exceptional customer service, managing guest experiences during the night, and ensuring satisfaction at every step. With a commitment to diversity and inclusion, this established hotel offers a supportive work environment and numerous perks, including health club membership and discounts across a collection of hotels. If you have a passion for hospitality and a friendly disposition, this is the perfect opportunity to grow your career in a dynamic setting.

Benefits

Free health club membership

Discounts across golf

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Ability to work with minimal supervision.
• Passion for delivering exceptional guest service.

Responsibilities

• Manage reception during the night and greet guests.
• Administer check-ins and check-outs professionally.

Skills

Customer Service

Conflict Resolution

Communication

Education

High School Diploma

Hospitality Management Certification

Job description

Social network you want to login/join with:

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check-ins and check-outs, and ensuring all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

Ability to work with minimal supervision
Passion for delivering exceptional guest service
Courteous and pleasant attitude
Conflict resolution experience

Curious to find out more?

Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course. Dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate you.

The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.