Night Receptionist

Hyatt Place London City East; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Course Sponsorship

Refer a Friend (£250)

Flexible working

Life Insurance

Employee Assistance Programme

Free meals on duty

Job summary

Hyatt Place London City East in London is seeking a Night Receptionist to welcome guests overnight, maintain a calm, efficient front desk, and support the overnight operation.

Reporting to the Night Manager and Front Office Manager, you will handle late arrivals, manage overnight departures, and ensure guest requests are met while upholding safety, security, and brand standards across the night shift.

Qualifications

• Experience in Front Office/Reception/Guest Services in hospitality.
• Excellent communication and interpersonal skills.
• Able to work overnight, including weekends and holidays.

Responsibilities

• Provide warm, professional service to guests during the night.
• Open/close Front Office, welcome late arrivals, assist overnight departures.
• Carry out Front Office procedures and night audit tasks; ensure security and accuracy.

Skills

Front Office Experience

Reception Experience

Guest Services

Hospitality

Opera Cloud

Tools

Opera Cloud

Job description

Night Receptionist Hyatt Place London City East London, United Kingdom

JOIN US

At RBH we
believe our people are our biggest assets and understand the value in putting
them first. Our approach to diversity in the workplace, health & wellbeing,
sustainability and individuality sets us apart from our competitors and is one
of the reasons we are rated Top 30 Best Places to Work in Hospitality! We
are passionate about the industry and always on the lookout for new talent to
join us on our journey...

OUR HOTEL

Located in
the heart of East London, Hyatt Place London City East is a contemporary
lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting
and event facilities, and one of the capital's most exciting rooftop
destinations, PocketSquare Skyline Bar & Terrace.

Perfectly
positioned between the City of London, Shoreditch, and Brick Lane, the hotel
attracts a diverse mix of business and leisure travellers from across the
globe. As part of the world-renowned Hyatt brand and managed by RBH Hospitality
Management, we are committed to delivering exceptional guest experiences whilst
creating an environment where our people can thrive and grow.

THE ROLE

As Night
Receptionist, you will be responsible for providing a warm, professional, and
efficient service to guests throughout the overnight period, while supporting
the smooth and secure operation of the hotel.

Reporting to
the Night Manager and Front Office Manager, you will be a key member of the
overnight team, responsible for welcoming late arrivals, assisting guests with
their requirements, managing overnight departures, completing relevant Front
Office and night audit procedures, and ensuring the hotel is fully prepared for
the day ahead.

You will
deliver exceptional guest service throughout the night, maintaining a calm and
professional approach while ensuring all operational, financial, safety, and
security standards are consistently met.

This is an
excellent opportunity for an experienced Receptionist, Guest Services
professional, or Night Auditor looking to develop their hospitality experience
and build a successful career within the hotel industry.

A DAY IN THE LIFE OF A NIGHT RECEPTIONIST

Delivering Exceptional Guest Experiences

• Provide
  friendly, professional, and personalised service to guests throughout the
  night.
• Welcome and
  check in late-arriving guests, ensuring a smooth and efficient arrival
  experience.
• Process
  overnight departures and assist guests with any requirements before they leave
  the hotel.
• Act as a
  key point of contact for guest enquiries, requests, and concerns during the
  overnight shift.
• Handle
  guest complaints and service recovery situations professionally, escalating
  issues where appropriate.
• Recognise
  VIP, long-stay, and returning guests and ensure they receive appropriate levels
  of service.
• Maintain a
  welcoming, clean, and professional Front Office and lobby environment
  throughout the night.
• Assist
  guests with local information, hotel facilities, transportation, and other
  requests as required.

Supporting Overnight Operations

• Complete all Front Office procedures accurately and in accordance with hotel standards.
• Carry out room allocations and amendments where required, ensuring accurate information
  is maintained within the system.
• Monitor arrivals, departures, room status, and guest requests throughout the shift.
• Complete cash handling and payment procedures accurately and securely.
• Support the Night Audit process and ensure all required reports and reconciliations are completed correctly.
• Prepare the Front Office for the following day's operations, ensuring all relevant information is clearly communicated.
• Complete effective handovers to the morning team, highlighting outstanding guest
  requests, incidents, or operational matters.
• Work closely with other overnight colleagues to ensure the hotel operates smoothly and efficiently.

Safety, Security & Compliance

• Maintain a high level of awareness of hotel security throughout the overnight shift.
• Follow all hotel health and safety, fire safety, and security procedures.
• Respond appropriately to emergencies, incidents, and safeguarding concerns in accordance with company procedures.
• Conduct regular checks of the Front Office, lobby, and public areas as required.
• Report and document any incidents, maintenance issues, or security concerns accurately.
• Ensure guest and hotel information is handled confidentially and in accordance with company policies.
• Support compliance with Hyatt and RBH brand standards at all times.

Teamwork & Communication

• Work collaboratively with the Night Team and colleagues across all hotel departments.
• Maintain clear and effective communication during shift handovers.
• Support colleagues during busy periods and assist with wider hotel requirements where necessary.
• Build positive working relationships with colleagues and contribute to a professional and supportive team environment.
• Represent the hotel and its values positively at all times.

THE IMPACT YOU'LL HAVE

You will play
an important role in ensuring guests receive a safe, welcoming, and seamless
experience throughout the night. Your professionalism, attention to detail, and
ability to remain calm and composed will help ensure the hotel continues to
operate smoothly during the overnight period.

By delivering
exceptional guest service, maintaining accurate Front Office procedures, and
supporting the hotel's safety and security standards, you will contribute
directly to the reputation and overall success of Hyatt Place London City East.

WHAT WE NEED FROM YOU

To succeed in the role of Night Receptionist, you will bring:

• Previous experience within a Front Office, Reception, Guest Services, or hospitality environment.
• A genuine passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• A friendly, approachable, and professional manner.
• Confidence in handling guest enquiries, requests, and concerns independently.
• Strong organisational skills and excellent attention to detail.
• The ability to work calmly and effectively under pressure.
• Good knowledge of hotel operations, health & safety, and security procedures.
• A flexible and reliable approach to working overnight shifts, including weekends and holidays.
• The ability to work independently while also contributing positively to the wider hotel team.
• Experience with Opera Cloud or a similar hotel management system would be advantageous.

OUR BENEFITS

You will have
access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your
  friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental
  leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral
  up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year
  round
• Free meals on duty saving you over £1000 per year

And much much
more!

EQUAL OPPORTUNITIES

RBH
Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any
point throughout our process you require reasonable adjustments, please
contact .