Night Front Office Supervisor

Hyatt Place London City East; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &/

Flexible working arrangements

Wagestream - pay on demand

Life Insurance

Employee Assistance Programme

30% F&B discount at RBH hotels

Refer a Friend scheme

Job summary

Hyatt Place London City East is seeking a Night Supervisor to lead the overnight hotel operations, ensuring exceptional guest service while maintaining safety and operational standards.

You will report to the Night Manager and Front Office Manager, guiding the Night Team, handling guest requests, and preparing the property for the day ahead. The role suits experienced Front Office or Night Audit professionals seeking leadership growth.

Qualifications

• Previous experience in Front Office, Night Audit, Guest Services or Supervisory roles.
• Strong leadership and team coordination skills.
• Excellent communication and interpersonal abilities.
• Cash handling, night audit procedures and hotel reporting systems.

Responsibilities

• Oversee overnight operation of the hotel and ensure safety, security and efficiency during the night.
• Lead the Night Team and support guests with any requirements.
• Conduct regular lobby and public area checks to maintain standards overnight.
• Provide guidance and coaching to team members and ensure effective handovers between day and night operations.
• Support revenue opportunities through upselling and inventory management.
• Ensure compliance with health & safety and hotel policies during overnight operations.

Skills

Front Office experience

Night Audit

Guest Services

Leadership

Communication

Organisational skills

Cash handling

Tools

Opera Cloud

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Located in the heart of East London, Hyatt Place London City East is a contemporary lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting and event facilities, and one of the capital's most exciting rooftop destinations, PocketSquare Skyline Bar & Terrace.

Perfectly positioned between the City of London, Shoreditch, and Brick Lane, the hotel attracts a diverse mix of business and leisure travellers from across the globe. As part of the world-renowned Hyatt brand and managed by RBH Hospitality Management, we are committed to delivering exceptional guest experiences whilst creating an environment where our people can thrive and grow.

THE ROLE

As Night Supervisor, you will be responsible for overseeing
the overnight operation of the hotel, ensuring guests receive exceptional
service while maintaining the highest standards of safety, security, and
operational efficiency throughout the night.

Reporting to the Night Manager and Front Office Manager, you
will play a key role in ensuring the hotel operates safely, efficiently and
seamlessly throughout the night. Acting as the senior operational presence
during overnight hours, you will lead the Night Team, support guests with any
requirements, oversee nightly procedures, and ensure the hotel is fully
prepared for the day ahead.

You will lead by example, delivering outstanding guest
experiences, supporting colleague development, and maintaining operational
excellence across all areas of the hotel during the overnight shift.

This is an excellent opportunity for an experienced Front
Office Supervisor, Night Auditor, or Guest Services professional looking to
develop their leadership skills and progress within the hospitality industry.

A DAY IN THE LIFE OF A GUEST SERVICE MANAGER

Delivering Exceptional Guest Experiences

• Provide
  professional and friendly service to guests throughout the night.
• Ensure
  overnight arrivals, departures, and guest requests are handled efficiently
  and in line with brand standards.
• Act
  as the primary point of contact for guest enquiries, concerns, and
  emergency situations during the overnight shift.
• Resolve
  guest complaints and service recovery situations effectively, ensuring a
  positive outcome wherever possible.
• Ensure
  VIP, long-stay, and returning guests receive appropriate recognition and
  personalised service.
• Conduct
  regular lobby and public area checks to ensure standards are maintained
  throughout the night.

Leading and Supporting the Night Team

• Lead
  by example, creating a positive and professional working environment.
• Supervise
  and support Night Auditors, Receptionists, and overnight colleagues to
  ensure service excellence.
• Provide
  guidance and coaching to team members, supporting their development and
  performance.
• Ensure
  clear communication and effective handovers between day and night
  operations.
• Promote
  teamwork and collaboration across all hotel departments.

Driving Operational Excellence

• Complete
  nightly audit procedures accurately and within required timelines.
• Ensure
  all Front Office systems, reports, and financial reconciliations are
  completed correctly.
• Review
  room availability, arrivals, departures, and guest requests to ensure
  operational readiness for the following day.
• Monitor
  overnight occupancy and assist with room allocation requirements where
  necessary.
• Prepare
  departmental reports and ensure all relevant information is communicated
  to the Management team.
• Support
  revenue opportunities through upselling and effective room inventory
  management.

Safety, Security & Compliance

• Maintain
  responsibility for the safety and security of guests, colleagues, and
  hotel assets during overnight operations.
• Respond
  appropriately to emergencies, incidents, and safeguarding concerns in
  accordance with company procedures.
• Ensure
  compliance with all hotel policies, health and safety requirements, and
  security standards.
• Report
  and document incidents accurately and communicate key information to
  management.
• Support
  compliance with Hyatt and RBH brand standards at all times.

THE IMPACT YOU'LL HAVE

You will play a vital role in ensuring the hotel operates
safely, efficiently, and successfully throughout the night. Your leadership,
attention to detail, and ability to remain calm under pressure will help
deliver exceptional guest experiences around the clock.

By maintaining operational excellence, supporting your
colleagues, and creating a welcoming environment for guests, you will
contribute directly to the hotel's reputation and overall success, ensuring
Hyatt Place London City East continues to exceed guest expectations day and
night.

WHAT WE NEED FROM YOU

To succeed in the role of Night Supervisor, you will bring:

• Previous
  experience within a Front Office, Night Audit, Guest Services, or
  Supervisory role.
• A
  passion for delivering exceptional guest experiences.
• Strong
  leadership and team coordination skills.
• Excellent
  communication and interpersonal abilities.
• Confidence
  in handling guest concerns and resolving issues independently.
• Strong
  organisational skills and exceptional attention to detail.
• Experience
  with cash handling, night audit procedures, and hotel reporting systems.
• The
  ability to make informed decisions and remain calm under pressure.
• Good
  knowledge of hotel operations, health & safety, and security
  procedures.
• Flexibility
  to work overnight shifts, including weekends and holidays.
• Knowledge
  of Opera Cloud or similar hotel management systems would be advantageous.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .