Night Receptionist

Sofitel London Gatwick; Crawley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform provided

Free on-site parking

Employee discounts

Christmas gifts and events

Introduce a friend scheme

Employee assistance programme

Arora star recognition

Long service award

Job summary

Sofitel London Gatwick is seeking a Night Receptionist to join our front office team. You will greet guests, manage seamless check-in and check-out, and provide information about hotel facilities and local area.

The role requires excellent English communication, professionalism, and a calm, guest-focused approach. Collaborate with other departments to ensure a smooth guest experience, handle inquiries promptly, and contribute to a warm, welcoming atmosphere during night shifts.

Qualifications

• Natural flair for guest interactions and service excellence.
• Strong command of written and spoken English.

Responsibilities

• Greet guests warmly on arrival and maintain a welcoming atmosphere.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Guest service

English proficiency

Team player

Calm under pressure

Job description

But there’s more...

Holiday – 28 days holiday, enhanced after 5 years of service.

Free meals on duty.

Uniform offered and dry cleaned.

Complimentary on-site parking is available whilst on duty.

Discounted employee friends & family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Wage stream.

Employee assistance programme.

Arora star employee recognition.

Long service recognition award.

About us...

Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.

A bit about what you will do...

Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

Greet our guests with a warm welcome and an infectious smile.

Manage check-in and check-out procedures efficiently,

Provide guests with information about hotel facilities, services, and local area.

Handle guest inquiries and resolve any issues promptly and professionally.

Work closely with other departments to ensure seamless guest experiences.

Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

Providing a high-quality service comes naturally to you.

Strong organizational skills and attention to detail.

Very good at multi-tasking and remaining calm under pressure.

Excellent communication skills with a high standard of written and spoken English.

A smart and professional appearance.

You value being part of a team and supporting your colleagues.

Most of all, you have an approachable, positive, and proactive manner.

Experience in a similar role within a 4-star hotel is a significant advantage.

Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.