Night Receptionist

Cambridge Belfry Hotel & Spa; Cambourne; In loco; GBP 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free health club membership

Discounts across QHotels Collection

Family & Friends discounts

Training & qualifications support

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Descrizione del lavoro

Cambridge Belfry Hotel & Spa in Cambourne (near Cambridge) is seeking a night receptionist to cover night shifts in our 4*, 120-bedroom property. You will greet guests, handle check-ins/check-outs, and resolve enquiries with a courteous, professional approach while maintaining high guest satisfaction.

Join The QHotels Collection and enjoy benefits, staff discounts, training support, and free parking. We welcome applicants with a passion for outstanding hospitality and the ability to work with

Competenze

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Mansioni

• Night reception: greet guests on arrival, manage check-ins and check-outs.
• Address guest inquiries and complaints in a friendly, professional manner to ensure satisfaction.

Conoscenze

Minimum supervision

Guest service

Courteous attitude

Conflict resolution

Descrizione del lavoro

Ability to work with minimumsupervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program - Hospitality Action
• Refer a friend scheme
• FREE parking
• AND...much, much more!

What will I do?

You’ll manage the reception during the night greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Cambridge Belfry Hotel & Spa is located in Cambourne, 7 miles from Cambridge and is a 4*, 120-bedroom property. Our hotel has The Bridge restaurant and the Lounge bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.