Night Reception Team Member

Travelodge Hotels (UK); City of Westminster; Vor Ort; GBP 19.000 - 27.000; Vollzeit

Benefits dieser Stelle

Room discount 50%

Voucher on work anniversary (£50)

Pension scheme (8% employer)

Retail & mobile discounts

Aspire Programme

Zusammenfassung

Travelodge London Docklands Central is seeking a Night Reception Team Member for a full-time contract. No prior experience is required, as training is provided. You will welcome guests, check them in, patrol corridors, and help resolve issues such as noise complaints.

Responsibilities include preparing for the next day, setting up housekeeping trolleys, breakfast prep, and occasional bar service. Enjoy staff discounts and development opportunities within a friendly team.

Qualifikationen

• No experience required; training will be provided.
• Strong focus on guest satisfaction and friendly service.
• Able to work flexible shifts including evenings and weekends.

Aufgaben

• Welcome guests and check them in at reception.
• Walk the corridors to monitor guest areas and address concerns.
• Deal with noise complaints and evictions when needed.
• Set up the hotel for the next day: prepare housekeeping trolleys and breakfast prep.
• Occasionally serve behind the bar as required.
• Support potential progression through Aspire Programme.

Kenntnisse

Customer service

Communication

Team player

Problem solving

Jobbeschreibung

Come and join our amazing team at Travelodge London Docklands Central as a Night Reception Team Member on a Full Time contract, be part of a fun, supportive and family feel team with flexible working to suit everyone. No experience required for this role, we can coach and teach you everything you need to know!

• Fun friendly environment
• 50% discount on rooms plus food and drink, as well as friends and family discount.
• £50 Travelodge voucher on each work anniversary
• Pension scheme totalling 8% (employer contribution 3%)
• Discounts off many high street retailers and mobile phone providers such as Vodafone.
• Opportunities to develop into Management roles through our 'Aspire Programme'
• Opportunity to earn more through our Team member incentive schemes

We have regular rewards and recognition activities such as 'FAB Fridays' and 'Housekeeping Heroes'. Your job will be welcoming the guests and checking them into the hotel, but you'll also be walking the corridors at regular intervals and you may have to deal with things like noise complaints and evictions. Your other main responsibility is setting up the hotel for the next day, so you'll be doing things like preparing the housekeeping trolleys, or prepping for breakfast service and even serving behind the bar at times.