Night Porter - Part Time

7 Hospitality Management Ltd; Worcester; Hybrid; GBP 10,000 - 12,000; Part time

Benefits offered by this job

Pension Scheme

Discounted Hotel Stays across 7H

Discounted Food and Beverage across 7H

Incremental Holiday Entitlement

Save as you Learn scheme

Cycle to work scheme

Employee Assistance Programme

One celebratory day per year off

Retail Discounts

Complimentary use of the Leisure Club

Complimentary on-site car parking when

Job summary

Worcester Whitehouse Hotel is seeking a reliable Night Porter to support night operations, ensuring guest safety and a welcoming environment from 23:00 to 07:00. This part-time, live-out role is 15 hours per week, with two 7.5 hour shifts including weekends and bank holidays.

You will patrol public areas, respond to incidents, assist with late check-ins/early check-outs, monitor CCTV, handle luggage, and coordinate with other departments to ensure smooth handovers.

Responsibilities

• Patrol public areas and hotel premises to maintain security and safety during night hours
• Respond promptly to guest requests, emergencies, or incidents during the night shift
• Assist with late check-ins and early check-outs, providing efficient guest service
• Perform cleaning duties in public areas including lobby, corridors, restrooms, and entrances
• Monitor and operate security systems, alarms, and CCTV cameras as required
• Handle luggage storage and transportation for arriving and departing guests
• Maintain clear and accurate logs of night activities and incidents
• Support emergency procedures and fire safety protocols as needed
• Coordinate with other hotel departments to ensure seamless handovers and communication

Job description

Contract: Permanent
Salary: £13.09 per hour

The Worcester Whitehouse Hotel is a 4 star, 84 bedroom hotel right in the heart of the historic city centre of Worcester. Built in the 16th century, this classic townhouse hotel is adjacent to Foregate Street train station and a short walk to many local attractions including the Worcester City Art Gallery and Museum, The hotel is perfectly located for both leisure and business guests, offering great conference and event facilities for up to 120 delegates, wedding facilities and a leisure club.

We are seeking a reliable and proactive part timeNight Porterworking 15 hours per week to support the hotel’s night operations, ensuring guest safety, security, and a clean, welcoming environment throughout the night.

Key Responsibilities:

• Patrol public areas and hotel premises to maintain security and safety during night hours
• Respond promptly to guest requests, emergencies, or incidents during the night shift
• Assist with late check-ins and early check-outs, providing efficient guest service
• Perform cleaning duties in public areas including lobby, corridors, restrooms, and entrances
• Monitor and operate security systems, alarms, and CCTV cameras as required
• Handle luggage storage and transportation for arriving and departing guests
• Maintain clear and accurate logs of night activities and incidents
• Support emergency procedures and fire safety protocols as needed
• Coordinate with other hotel departments to ensure seamless handovers and communication

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail Discounts
• Complimentary use of the Leisure Club
• Complimentary on-site car parking when on duty
• Complimentary meals when on duty if applicable
• Complimentary tea & coffee when on duty
• Please note this is a live out position

Hours of Work:

2 x 7.5 hour shifts per week to include weekends and Bank Holidays working 11.00pm to 7.00am to include a 30 minute break