Night Porter

Thwaites; Penrith; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Salary negotiable

Wages access via Stream

28 days annual leave

Health cash plan

Employee Assistance Programme

Maternity/Paternity pay

Apprenticeships available

Employee discounts

Life assurance

Training programmes

Supportive work environment

Job summary

Thwaites is seeking a dedicated Night Porter in Penrith to join our nights team. You will welcome guests, provide excellent service, and help maintain safety while working independently.

You’ll perform check-ins for late arrivals, tidy spaces, arrange wake-up calls, ensure security, and help set up breakfast areas. Full training is provided, with a competitive salary and career progression opportunities.

Qualifications

• Experience in hospitality is advantageous but full training is provided.
• Ability to stay calm under pressure and handle issues as they arise.
• Good communication skills and a confident, friendly manner.
• Willingness to work night shifts and adapt to a changing environment.

Responsibilities

• Checking in late arrivals.
• Cleaning the property and setting up meeting/conference rooms.
• Arranging newspapers and wake up calls.
• Ensuring the building and guests are secure.
• Helping set the dining area for breakfast.

Skills

Customer service

Communication

Calm under pressure

Reliability

Multi-tasking

Tools

Basic computer skills

Job description

We’re looking for a real night owl to be our Night Porter.

As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on you own initiative.

Your day to day;

• Checking in late arrivals
• Cleaning the property and setting up meeting /conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Who are we looking for?

Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl.

You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision.

If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

IHDHP