Night Porter — Overnight Guest Experience & Safety

Harri; Cheshunt; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Programme

Wage access via Stream

Discounts on meals and stays

Development programmes

Bike to work scheme

Bus saving scheme

AE Pension

Free on-site parking

Company Events

Job summary

Harri is seeking a Night Porter to join our team at Theobalds Estate. You will contribute to guest safety and satisfaction, manage night operations, and support early morning breakfast setup.

This role offers a 4 on, 4 off shift pattern and the chance to work in a Georgian mansion setting during a two-year restoration project. The ideal candidate will have night-working experience, strong customer service skills, and at least 1 year in hospitality.

Qualifications

• Experience of Night Working (preferred).
• Superb Customer Service skills—gained on a reception desk or similar is highly advantageous.
• Minimum 1 years Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail.

Responsibilities

• Maintain a security and safety conscious role to ensure guest safety and protect hotel property; perform fire and safety walks and monitor quiet sleeping areas.
• Complete night checklists and reception-related tasks, including audits, housekeeping schedules, conference room setup, and checking guests in/out; support guest queries and wake‑up calls; assist with breakfast setup for the morning operation.
• Attend to incidents during night service and coordinate with emergency services if required.
• Carry out breakfast set‑up duties to ensure restaurant and service areas are prepared for the morning handover to the day team.

Skills

Night working experience

Customer service

Hospitality experience

Guest expectations

Punctuality/attention to detail

Job description

Harri is seeking a Night Porter to join our team at Theobalds Estate. You will contribute to guest safety and satisfaction, manage night operations, and support early morning breakfast setup.

This role offers a 4 on, 4 off shift pattern and the chance to work in a Georgian mansion setting during a two-year restoration project. The ideal candidate will have night-working experience, strong customer service skills, and at least 1 year in hospitality.