Night Porter — Secure, Service-Driven Overnight Specialist

Interstate Europe Hotels & Resorts; Tunbridge Wells; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Hotel discounts

Staff rates (F&B & spa)

Stream pay progression

Employee assistance program

Incentives

Staff parking

Job summary

Aimbridge Hospitality EMEA is hiring a Night Porter in Tunbridge Wells. You will safeguard guests and staff during night hours and carry out essential security checks and fire safety procedures.

You will also assist with early breakfast preparation and engage with residents to resolve any issues. Beyond the front desk, you’ll support food & beverage, maintenance and other areas, delivering first-class customer service and teamwork.

Qualifications

• Strong attention to detail to keep the property clean and presentable.
• Excellent communication with guests and staff.
• Proven customer service skills for a pleasant stay.
• Ability to work overnight hours and adapt to night shifts.

Responsibilities

• Ensure safety and security of guests, staff and premises at night.
• Perform regular security checks and fire safety measures.
• Assist with breakfast preparation around 6am and liaise with guests.
• Address issues politely and resolve guest complaints when needed.
• Support other departments during night operations to maintain service quality.

Skills

Attention to detail

Communication skills

Customer service

Night shift capability

Job description

Aimbridge Hospitality EMEA is hiring a Night Porter in Tunbridge Wells. You will safeguard guests and staff during night hours and carry out essential security checks and fire safety procedures.

You will also assist with early breakfast preparation and engage with residents to resolve any issues. Beyond the front desk, you’ll support food & beverage, maintenance and other areas, delivering first-class customer service and teamwork.