Night Porter

Exclusive Hotels and Venues; Hertford Heath; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Service charge

50% F&B discount

Free meals on duty

Gym access

Wellbeing support

Hospitality discounts

Career development

Job summary

Exclusive Hotels and Venues' Fanhams Hall in Ware, Hertfordshire, is seeking a Night Porter to greet guests overnight, ensure safety and uphold our high standards.

You'll be the face of the hotel at night, handling guest requests, carrying out security checks and supporting the day team on handovers. The role offers competitive pay with service charges and access to exclusive staff benefits across the Exclusive Collection.

Qualifications

• Experience as a night porter or in security/hospitality preferred.
• Reliable, trustworthy and able to work independently.
• Comfortable with night shifts, including weekends.
• Calm, professional manner with good communication.
• Attention to safety procedures.

Responsibilities

• Be the main point of contact for guests during overnight hours.
• Carry out security and safety checks across the property.
• Assist with late arrivals and early departures.
• Set up public areas for the following day.
• Respond to guest requests and emergencies calmly.
• Complete night audits and administrative tasks.
• Coordinate with day team for smooth handovers.

Skills

Night porter experience

Security awareness

Customer service

Reliability

Communication skills

Job description

Job Introduction

Night Porter - Deliver Exceptional Guest Experiences Around the Clock

Set within 27 acres of beautiful gardens in Ware, Hertfordshire, Fanhams Hall is one of the UK's most distinctive country house venues. Part of the Exclusive Collection, this 18th century Jacobean mansion combines historic charm with contemporary hospitality, offering unforgettable stays, weddings, meetings and events in a truly unique setting.

We are looking for a Night Porter to become an integral part of our team. As the face of the hotel throughout the night, you will play a vital role in ensuring our guests feel safe, welcomed and cared for, while helping to maintain the exceptional standards for which Fanhams Hall is known.

What's in it for you?

At Fanhams Hall, we believe our people are at the heart of everything we do. As a Night Porter, you'll enjoy:

• Competitive pay, plus service charge
• Excellent rates for stays across our properties and 50% discount on food and beverage
• Free meals whilst on duty
• Free use of the on-site gym and parking facilities
• Access to our Employee Assistance Programme and wellbeing support
• Exclusive discounts and benefits through Hospitality Essentials
• Ongoing training, development and opportunities to grow your career across the Exclusive Collection

What you'll be doing

As a Night Porter, you will be the trusted face of the hotel throughout the night, ensuring our guests feel safe, welcomed and cared for from arrival to departure. Our Night Porter will:

• Act as the main point of contact for guests during overnight hours
• Carry out regular security and safety checks across the property
• Assist with late arrivals and early departures
• Set up public areas for the following day, ensuring cleanliness and presentation
• Respond to guest requests and emergencies calmly and efficiently
• Complete night audits and required administrative tasks
• Liaise with the day team to ensure smooth handovers

Who we're looking for

You’ll be a reliable and self-motivated individual who takes pride in delivering exceptional service and creating a positive guest experience, even during the quieter hours of the day. Ideally, our Night Porter will:

• Have previous night porter, security or hospitality experience preferred but not essential
• Be reliable, trustworthy and able to work independently
• Be calm, professional manner with good communication skills
• Have strong attention to detail and awareness of safety procedures
• Be comfortable working night shifts, including weekends
• Have a positive and helpful approach to guest service

Why Exclusive Collection?

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.