Night Porter Live in

Hand Picked Hotels Ltd; Worcester; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Service charge

Live-in accommodation

Holiday allowance

Training and development

Uniform provided

Staff meals on shift

Free onsite parking

Employee discounts

Job summary

Hand Picked Hotels is seeking a Night Porter at Stanbrook Abbey Hotel in Worcester. The role covers overnight duties, including reception tasks, bar service, and room service with a focus on guest safety and service excellence.

The position is part-time, 32 hours per week, across 4 nights from Sunday to Saturday, with shift times from 22:30 to 07:00. We offer a competitive hourly rate (£14.00) plus a service charge and a comprehensive benefits package including accommodation options and career

Qualifications

• Experience in luxury hotel front office preferred, especially night shifts.
• Strong computer skills and proficiency with hotel reservation systems.

Responsibilities

• Oversee overnight operations, including night audit and balance of accounts.
• Maintain a safe, welcoming environment for guests and colleagues on night shift.
• Assist with reception, bar, and room service tasks as needed during night hours.
• Coordinate with team across shifts to ensure smooth continuity of service.

Skills

Customer service

Teamwork

Night shifts

Hospitality mindset

Tools

Opera PMS

Microsoft Office

Hotel reservation systems

Job description

Hand Picked Hotels

Night Porter – Stanbrook Abbey Hotel
Location: Worcester, Worcestershire, WR2 4UA
Salary: Starting at £14.00 per hour + service charge + excellent colleague benefits
Job Type: Part-time | Permanent | 4 nights out of 7

Come and join our Team...

We are currently seeking an enthusiastic Night Porter at Stanbrook Abbey Hotel, part of Hand Picked Hotels.

Set within the majestic surroundings of a former Benedictine monastery, Stanbrook Abbey Hotel is a one-of-a-kind luxury retreat where history, elegance, and outstanding customer service come together. With 70 individually designed bedrooms, a fine dining restaurant, inspiring event spaces, and beautifully landscaped grounds, we offer guests an unforgettable experience steeped in charm and tranquillity.

We’re proud to be part of a team that delivers outstanding hospitality with warmth, care, and attention to detail. Whether it’s welcoming guests to a romantic weekend away, hosting a dream wedding, or creating exceptional dining moments, we strive to make every experience extraordinary.

We’re looking for passionate, dedicated individuals who take pride in their work and want to be part of something truly special.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Stanbrook Abbey Hotel offers an inspiring place to grow your career.

What will the role involve?

Step into a role where every night brings something new. As one of our Night Porters, you’ll be at the heart of creating memorable guest experiences, whether you’re crafting the perfect late-night drink at the bar, delivering room service with a smile, manning the reception desk, or setting the scene for the next day’s events. No two shifts are the same, and your energy and attention to detail will make all the difference.

You’ll also take ownership of the overnight operation, confidently running the night audit and ensuring everything is balanced and ready for the day ahead. Alongside this, you’ll play a key part in keeping our hotel running smoothly, maintaining a safe, welcoming, and secure environment for both guests and colleagues.

Collaboration is essential, and you’ll build strong connections with your team, keeping communication flowing across shifts so everything runs effortlessly.

Above all, this is your chance to be part of a supportive, passionate team where you can truly enjoy what you do.

This is a part-time role working 4 nights out of 7 including weekends on a rota basis, 32 hours per week, which may vary depending on business. Shift timings are 22:30pm - 07:00am with the flexibility to work between 20:30pm - 09:00am

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £14.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• Live in accommodation available at a weekly charge of £77.70, inclusive of meals.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• Previous knowledge and experience of working in a luxury four or five star hotel front office, ideally currently working on night shifts.
• You will bring strong computer skills, confidently navigating hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.