Maintenance Manager

Hand Picked Hotels Ltd; Worcester; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Competitive salary + service charge

28 days holiday incl. bank holidays

Uniform and meals on shift

Job summary

Hand Picked Hotels is seeking a Maintenance Manager for Stanbrook Abbey Hotel in Worcester. You will lead a skilled team, ensuring the highest maintenance standards, safety compliance, and a pristine property to enhance guest experiences.

The role involves recruiting and training staff, managing stock, budgeting, and maintaining brand standards. A full‑time, 5‑day rota with weekends is expected, with a competitive salary and staff benefits.

Qualifications

• Experience in hotel maintenance management is preferred.
• Experience in facility management or trade management will be considered.

Responsibilities

• Lead a motivated team to deliver exceptional service and maintain high standards across the hotel.
• Own safety, security and compliance, keeping accurate health and safety records and a well‑maintained property.
• Recruit, train and develop the team; manage stock control, forecasting and budgeting; uphold brand standards.

Job description

Maintenance Manager – Stanbrook Abbey Hotel
Location: Worcester, Worcestershire, WR2 4UA
Salary: £40,000 per annum + service charge + excellent colleague benefits
Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking an enthusiastic Maintenance Manager at Stanbrook Abbey Hotel, part of Hand Picked Hotels.

Set within the majestic surroundings of a former Benedictine monastery, Stanbrook Abbey Hotel is a one-of-a-kind luxury retreat where history, elegance, and outstanding customer service come together. With 70 individually designed bedrooms, a fine dining restaurant, inspiring event spaces, and beautifully landscaped grounds, we offer guests an unforgettable experience steeped in charm and tranquillity.

We’re proud to be part of a team that delivers outstanding hospitality with warmth, care, and attention to detail. Whether it’s welcoming guests to a romantic weekend away, hosting a dream wedding, or creating exceptional dining moments, we strive to make every experience extraordinary.

We’re looking for passionate, dedicated individuals who take pride in their work and want to be part of something truly special.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Stanbrook Abbey Hotel offers an inspiring place to grow your career.

What will the role involve?

As our Maintenance Manager, you will lead a motivated team dedicated to delivering exceptional service and maintaining the highest standards across the hotel. You will take ownership of all safety, security and compliance requirements, ensuring accurate health and safety records and a consistently well‑maintained property.

You will recruit, train and develop your team, uphold brand standards and ensure all maintenance operations run efficiently. The role requires calm, confident decision‑making, strong organisational skills and the ability to work effectively under pressure.

A solid understanding of stock control, forecasting and budgeting is essential. Most importantly, you will bring enthusiasm, professionalism and a passion for creating an outstanding guest experience as part of our Hand Picked team.

This is a full‑time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive salary of £40,000 per annum, plus a share of service charge.
• A welcoming, inclusive culture where long‑term friendships and diversity are celebrated.
• Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high‑quality, personalised service to ensure our guests experiences are memorable.
• You will ideally have current hotel Maintenance management experience within a 4 or 5 star luxury hotel, however previous facility management or trade management experience will be considered.
• Confident with all aspects of the Hotels Maintenance administration, particularly with regards to Health & Safety, as well as having a good all round knowledge of maintenance , keeping the hotel looking immaculate and in excellent working condition will be your passion and motivation.
• With proven experience of training and coaching colleagues, you will enjoy motivating others to be their best.
• A good understanding of compliance, regulations and reporting of these will be an essential requirement of the role.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‑owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.