Night Porter

Hand Picked Hotels; York and North Yorkshire; On-site; GBP 15,911 - 22,661; Part time

Benefits offered by this job

Competitive hourly rate

Ongoing career development

28 days holiday per year

Free onsite parking

Company pension

Discounted stays in hotels

Job summary

Hand Picked Hotels is looking for a Night Porter to join the team at Crathorne Hall Hotel, located in Yarm, North Yorkshire. The successful candidate will work part-time, 24 hours per week, ensuring memorable guest experiences while overseeing night operations.

Ideal candidates will have experience in luxury hotels, strong customer service skills, and be enthusiastic team players. Benefits include competitive pay, career development opportunities, and a supportive work environment.

Qualifications

• Proactive and enthusiastic candidates with a welcoming nature.
• Passion in delivering exceptional, high-quality service.
• Experience working in a luxury four or five-star hotel front office.

Responsibilities

• Create memorable guest experiences as a Night Porter.
• Run the night audit and ensure operations balance.
• Maintain a safe and secure environment for guests.

Skills

Strong computer skills

Customer service

Knowledge of hotel reservation systems

Experience in a luxury hotel

Tools

Opera

Microsoft Office

Job description

Night Porter - Crathorne Hall Hotel

Location: Yarm, North Yorkshire, TS15 0AR

Salary: Starting at £14.00 per hour + service charge + excellent colleague benefits

Job Type: Part-time (24hrs) | Permanent | 3 nights out of 7

We are currently seeking a knowledgeable and enthusiastic Night Porter at Crathorne Hall Hotel, part of Hand Picked Hotels.

Crathorne Hall offers an exceptional environment for professionals who want to be part of something truly special. With its Edwardian grandeur, breathtaking views, and award-winning service, working here means becoming part of a story that spans generations.

Whether you’re working in the kitchen, front of house, events, housekeeping, or management, you’ll find yourself surrounded by a passionate, welcoming team who support one another and take pride in everything they do.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil grounds, celebrate special events, and enjoy our personalised service, with an emphasis on service, excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Crathorne Hall Hotel offers an inspiring place to grow your career.

What will the role involve?

Step into a role where every night brings something new. As one of our Night Porters, you’ll be at the heart of creating memorable guest experiences, whether you’re crafting the perfect late-night drink at the bar, delivering room service with a smile, manning the reception desk, or setting the scene for the next day’s events. No two shifts are the same, and your energy and attention to detail will make all the difference.

You’ll also take ownership of the overnight operation, confidently running the night audit and ensuring everything is balanced and ready for the day ahead. Alongside this, you’ll play a key part in keeping our hotel running smoothly, maintaining a safe, welcoming, and secure environment for both guests and colleagues.

Collaboration is essential, and you’ll build strong connections with your team, keeping communication flowing across shifts so everything runs effortlessly.

Above all, this is your chance to be part of a supportive, passionate team where you can truly enjoy what you do.

This is a Part-time role working 3 nights out of 7 including weekends on a rota basis, 24 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £14.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You will have knowledge and experience of working in a luxury four or five star hotel front office, ideally currently working on night shifts.
• You’ll bring strong computer skills, confidently navigating hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.

Who We Are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‑owned group which has 21 unique luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Apply Today

If you're an experienced Night Porter looking to work in a luxury hotel, take the next step in your career with Crathorne Hall Hotel and apply now.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.