Night Supervisor Live-in

Hand Picked Hotels; Redhill; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Share of service charge

Live in accommodation

28 days holiday per year

Company pension

Life assurance

Onsite parking

Job summary

Nutfield Priory Hotel & Spa in Redhill is seeking a Night Supervisor to lead the overnight operation across the property. You’ll oversee reception, food and beverage service, room service preparation, and the night audit process, ensuring top service standards and smooth handovers.

This role requires strong leadership, hands-on involvement, and a calm, proactive approach to guest queries and unexpected situations.

Qualifications

• Previous night-shift supervision in a hotel is essential.
• Strong leadership and ability to manage a team overnight.
• Experience with hotel PMS (Opera Cloud) is desirable.

Responsibilities

• Oversee overnight operations across reception, F&B, and rooms.
• Manage night audit and financial reconciliations.
• Maintain safe and welcoming environment.
• Coordinate handovers to daytime teams.
• Respond to guest queries with professionalism.

Skills

Night leadership

Guest service

Team supervision

Communication

Crisis management

Tools

PMS Opera Cloud

Job description

Night Supervisor - Nutfield Priory Hotel & Spa

Location: Redhill, Surrey, RH1 4EL

Salary: Starting at £16.32 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 nights out of 7

Come and join our Team...

We are currently seeking an enthusiastic and knowledgeable Night Supervisor at Nutfield Priory Hotel & Spa, part of Hand Picked Hotels.

Perched high above the Surrey Hills, Nutfield Priory Hotel & Spa offers an extraordinary setting to develop your hospitality career.

As part of our team, you’ll help shape the serene, luxurious experiences that define the hotel. Whether supporting the award-winning spa, as guests unwind in thermal suites and tranquil pools, or helping deliver refined dining in the Cloisters Restaurant, where modern British cuisine is served with graceful precision, your contribution will be central to creating unforgettable moments.

At Nutfield Priory Hotel & Spa, every detail is curated for comfort, pleasure, and genuine connection and our team embodies those same values. If you’re passionate about thoughtful, high-quality hospitality and want to grow in a setting rich with character, beauty, and calm, Nutfield Priory Hotel & Spa offers a truly exceptional place to thrive.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Nutfield Priory Hotel & Spa offers an inspiring place to grow your career.

What will the role involve?

Step into a role where every night brings something new. As our Night Supervisor, you will lead the overnight operation, ensuring exceptional service standards are maintained across the hotel while creating memorable guest experiences. Whether supporting on reception, overseeing food and beverage service, coordinating room service, or preparing the hotel for the day ahead, you will be the senior point of contact throughout the night, providing guidance, support, and leadership to the team.

You will take ownership of the overnight shift, confidently managing the night audit process, balancing daily transactions, and ensuring all operational procedures are completed accurately and efficiently. Alongside these responsibilities, you will help maintain a safe, welcoming, and secure environment for both guests and colleagues, responding proactively to any issues and making informed decisions when needed.

Collaboration is at the heart of the role. You will foster strong relationships across departments, ensuring clear communication between shifts and supporting a seamless handover to the daytime teams. With a keen eye for detail, a passion for luxury hospitality, and a hands‑on approach, you will play a vital role in ensuring every guest enjoys an outstanding experience, no matter the hour.

Above all, this is an opportunity to lead by example within a supportive and passionate team, making a real impact on both the guest journey and the success of the hotel.

This is a full‑time role working 5 nights out of 7, including weekends on a rota basis, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £16.32 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• Live in accommodation available for a weekly charge of £77.70, inclusive of meals & bills.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership and teamwork.
• You will have passion and pride in delivering exceptional, high‑quality, personalised service to ensure our guests experiences are memorable.
• Previous experience in a Night Supervisor, Night Porter, Night Auditor, or similar overnight hotel role is essential.
• Proven ability to confidently manage hotel operations during the night shift with minimal supervision.
• Strong leadership skills with the ability to motivate, support, and guide colleagues throughout the shift.
• Experience completing night audit procedures and reconciling daily financial transactions.
• Excellent communication and interpersonal skills, with the confidence to handle guest queries and complaints professionally.
• Ability to remain calm, organised, and decisive when working independently and responding to unexpected situations.
• Strong attention to detail and a proactive approach to problem‑solving.
• A flexible and reliable approach, with the ability to work overnight shifts, including weekends and bank holidays.
• Experience using hotel property management systems (PMS) and Microsoft Office. Knowledge of Opera Cloud is highly desirable.

Who We Are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‑owned group which has 21 unique luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the everyday.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.