Night Porter: Guest Services & Front Desk Support

Millennium Hotels; Glasgow; Híbrido; GBP 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cash Health Plan

Meals Provided on Duty

Uniform

Employee Discounted Accommodation

F&B discounts worldwide

Descripción de la vacante

Millennium Hotel Glasgow is seeking a Casual Night Porter to deliver friendly, efficient service to guests during the night. You will support the front desk, assist with luggage, and help with late check-ins and breakfast preparations.

The role requires experience in a quality hotel, strong communication and the ability to work under pressure. You will work night shifts and may perform Night Manager tasks when needed.

Formación

• Previous experience in a quality hotel.
• Experience of Night shift.
• Excellent communications skills.
• Ability to work under pressure with a positive, 'can do' attitude.
• Excellent customer service skills.
• Experience of using Opera Front Office system.
• Ability to work a variety of shifts, depending on the needs of the business.

Responsabilidades

• Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
• Assuming Night Manager tasks, as required, when the Night Manager is dealing with priorities on shift
• Arranging collection, delivery and storage of guest luggage, ordering and delivering newspapers and maintaining the cleanliness of public areas during the night
• Providing general security in the Hotel and carrying security back up procedures, as requested and informing the Night Manager of issues to ensure that they are dealt with effectively
• Cashing up procedures
• Following the check in and check out policy procedures for guests arriving late or departing early
• Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts
• Ensuring the restaurant is set up and prepared for Breakfast

Conocimientos

Hotel experience

Night shift

Excellent communication

Customer service

Opera

Herramientas

Opera

Descripción del empleo

Millennium Hotel Glasgow is seeking a Casual Night Porter to deliver friendly, efficient service to guests during the night. You will support the front desk, assist with luggage, and help with late check-ins and breakfast preparations.

The role requires experience in a quality hotel, strong communication and the ability to work under pressure. You will work night shifts and may perform Night Manager tasks when needed.